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All-in returns service for your cross-border returns.


Software-as-a-service for your returns process.


Returns software for logistics service providers.

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Returns Management Platform for Direct-to-Consumer commerce


With 12Return, you can engage with customers, drive sales retention, automate returns, and use reverse logistics services to turn the returns process into a value for your business.


Why 12Return Solutions


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Returns have two dimensions. 12Return connects the dots.


Customers return products

Customers might want to return a product to you in different phases while using the product. The return event is an opportunity to engage with your customer to achieve sales retention.


Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.

Your Triple R returns process


Focus on happy and returning customers

Leverage customer communication in the returns process to minimize refunds and maximize exchanges or repurchases.


Minimize the costs and footprint of returns

Reduce the financial and environmental impact of returns by optimizing local reverse logistics and returns processing.


Avoid inventory write-off and become circular

Evolve your returns process to become circular by maximizing the reuse of returned products in any possible way.

Get your future-proof Triple R returns process.



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