Software and services for a connected returns process

12return is a tech-powered returns service for Direct-to-Consumer brands. With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.

RETURNS

Retain customers with  frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way. 

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Software for digital returns

Returns management
Unified Process

Unified process

You can build an end-to-end returns process on a single platform and integrate it with the systems and services you need to run it.

Integrations

100+ integrations

We have integrated external systems, carrier services, logistics service providers, and other tools and services to plug & play your returns process.

Automation

Intelligent automations

You can automate the key decisions in the returns process to drive efficiencies for bottom-line results.

Configuration

Intuitive configuration

You can easily change or extend the dimensions of the returns process with minimal change to the big picture.

Services for physical returns

Europe V2.1
EUROPE

THE EUROPEAN RETURNS NETWORK

European Return Center, local return hubs, and local shipping in Europe with over 100,000 drop-off locations and pickup services.

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US returns network
UNITED STATES

THE UNITED STATES RETURNS NETWORK

US Return Center, local return hubs, and local shipping in the United States with 42,000 drop-off locations and pickup services.

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Global returns network
WORLD

THE GLOBAL RETURNS CORRIDOR

Global drop-off and pickup services for returns to the European or US Return Center or your warehouse anywhere in the world.

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“The 12Return platform allowed us to completely rethink, reorganize and optimize our return flows. We can now offer a user-friendly solution to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”

"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."

Somfy
Philips
remarkable
Duux
Fatboy
TAKT

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