Rethink returns for profitable and sustainable commerce

12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns.

WHAT WE DO DISCUSS YOUR CHALLENGES
RETURNS

Retain customers with  frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way. 

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Software for digital returns

Hero_connected
Unified Process

Unified process

You can build a connected returns process on a single platform and integrate it with the systems and services in (y)our ecosystem.

Integrations

100+ integrations

You can use standard integrations with external systems, carrier services, logistics service providers, and more to plug & play your connected returns process.

Automation

Intelligent automations

You can automate the key decisions in the connected returns process to drive efficiencies for bottom-line results.

Configuration

Intuitive configuration

You can easily change or extend the dimensions of the connected returns process with minimal change to the big picture.

Services for physical returns

Shipping

Shipping

Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer.

Processing

Processing

Local returns address and processing and fulfillment services in Europe and the United States.

Trusted by great brands, big and small

 

"The 12Return platform allowed us to completely rethink, reorganize and optimize our return flows. We can now offer a user-friendly solution to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally."

LOGISTICS MANAGER, SOMFY Jan Mylemans

"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."

IT & PROCESS ENGINEER, DUUX Stijn de Steenhuijsen Piters
Somfy
Philips
remarkable
Duux
Fatboy
TAKT

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