The platform for Managing Returns for Sustainable and Profitable Business

12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns.

RETURNS

Retain customers with  frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

LEARN MORE
OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

LEARN MORE
CIRCULARITY

Reuse products for a new purpose

Secure products for reselling to a new local customer or for reuse in any other way. 

LEARN MORE

Digital Solutions

Hero_connected
Unified Process

Unified process

Unify returns management on a single platform and seamlessly integrate it with the systems and services in your ecosystem for a more efficient and streamlined returns process for you and your customers.

Integrations

100+ integrations

12return offers standard integrations with external systems, carrier services, logistics providers, and more, allowing you to easily plug-and-play your connected returns process.

Automation

Intelligent automations

12return allows you to automate key decisions in the returns process to improve efficiency, resulting in cost savings and increased profitability for your business.

Configuration

Intuitive configuration

12return makes it easy to adjust or expand the dimensions of your returns process without disrupting the overall process, allowing you to adapt to changing customer needs and business requirements.

Reverse Logistics Management

ShippingWeb

Shipping

12return offers access to global and local carrier services at competitive shipping rates, providing your customers with efficient and cost-effective options for returning their purchases.

BoxWeb

Processing

12return offers local returns addresses and processing services in Europe and the United States, enabling you to handle returns quickly and efficiently.

Trusted by great brands, big and small

 

"The 12Return platform allowed us to completely rethink, reorganize and optimize our return flows. We can now offer a user-friendly solution to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally."

"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."

Somfy
Philips
Duux
Fatboy
TAKT

Get notified on what's happening at 12return

Be the first to know about new software features and services to support your returns process.