Add a local touch to the return experience

12return offers the option to use local carrier services for a cost-effective and sustainable returns process, providing added peace of mind for both you and your customers. Utilize pre-negotiated local carrier rates and save on freight costs or use global carrier services to accept returns from 149 countries, providing a comprehensive and adaptable solution.

International shipping

Various shipping services, one way to use them all

Your carrier contracts

You can use your preferred shipping services at the lowest costs. You have the flexibility to use your own carrier contracts, providing a cost-effective and efficient returns process that meets the needs of your business.

Discounted rates

Our local shipping services in Europe and the United States, as well as global shipping services for 149 countries, are providing cost-effective and efficient returns options for your business.


Drop-off point

12return gives customers the option to deliver their return to the nearest drop-off location, providing added convenience and flexibility for them.


Pickup appointment

The return portal allows customers to schedule a pickup appointment for any small or bulky shipment.



12return supports an increasing number of carriers that offer a "print-in-store" option, which means customers do not need to print the return label, they can have the barcode on their phone.


Check out some of the benefits of Shipping & Tracking for your returns process.

Providing customers with a local shipping service for any return enhances their overall return experience and increases customer satisfaction.

You can use smart rules to determine who pays the shipping costs, providing flexibility and control over the return process while ensuring a fair and cost-effective experience for both you and your customers.

Using local carrier services through our solution can reduce freight spending, providing cost savings while still ensuring a seamless and efficient return process.

You can use tracking statuses to speed up the refund process, providing a quick and efficient service to your customers.

Design and implement a connected returns process tailored to your business needs

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.


Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.


Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.


Reuse products for a new purpose

Secure products for reselling to a new local customer or for reuse in any other way.



See 12return in action