LOGISTICS

Add a local touch to the return experience

Use local carrier services for a cost-effective and sustainable returns process that gives peace of mind to you and your customer. You can save freight costs with pre-negotiated carrier rates to ship returns to a Local Return Hub, or you can use global carrier services to accept returns from 149 countries.

International shipping

Various shipping services, one way to use them all

Your carrier contracts

Use your preferred shipping services at the lowest costs. You are free to use your own carrier contracts whenever that makes sense.

Discounted rates

Use our local shipping services at discounted rates. 12return offers local shipping services in Europe and the United States and global shipping services for 149 countries.

Make shipping part of a seamless return experience

A returns process with an easy shipping experience that gives peace of mind to your customer.

Carriers
DROP-OFF

Drop-off point

Give customers a choice to deliver the return to the nearest drop-off location.

PICKUP

Pickup appointment

Customers can schedule a pickup appointment in the portal and receive a confirmation right away.

NO LABEL

Print-in-store

A growing number of carriers support "print-in-store", meaning your customers do not need to print the return label and receive a barcode on their phone.

Digital label

On-demand digital label at the moment your customer wants to make a return.

Paperless customs

12return supports paperless customs for import shipments.

Pickup appointment

Customers can schedule a pickup appointment in the portal and receive a confirmation right away.

Tracking

Customers and customer service agents can track the status of a return from start to finish.

Routing

One carrier service for all returns or specific carrier services for each country or region.

Split costs

You can split the shipping costs with your customer via a refund or with online payment.

Payment

Customers can buy a return label when creating a return in the portal.

Fast refund

12return supports smart tracking to trigger a refund when the return has been handed to the carrier.

EBOOK FOR LOGISTICS MANAGERS

Get our free ebook on how you can level up reverse logistics in the connected returns process

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.

RETURNS

Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way.

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See 12return in action