The solution to returns is local
Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the returns process and not lose their value. Your customers can ship returns to a local return address for a fast and efficient turn-around in the returns process.
Global commerce, local returns
Europe
The European returns network exists of a central returns center, local return hubs, and local shipping in Europe with over 100,000 drop-off locations and pickup services.
United States
The United States returns network exists of a central returns center, local return hubs, and local shipping in the United States with 42,000 drop-off locations and pickup services.
Your local return address
12return offers a managed returns service for merchants that ship in or to customers in Europe and the United States.
Local shipping rates
Take advantage of local shipping rates in Europe and the United States.
Fast scan for a fast refund
Ship returns to a local hub and use the first receiving scan for a fast refund.
Keep returns local
Receive, inspect, rework, and restock returned products locally for a fast and effective turn-around.
Local return address
You can set up local return addresses and use them in your returns process.
Receiving
Returns can be received, checked, and sorted for delivery to your warehouse or any other location.
Inventory
Returns are sorted and stored until delivery takes place.
Consolidated returns
We ship consolidated returns to your warehouse or any other location.
Grading
Returned products can be graded to separate good from bad.
Disposition
B-graded products can be repacked, repaired, refurbished, or recycled.
Fulfillment
We work with local fulfillment partners who offer fulfillment for the resale of returned products.
Recommerce
12return integrates with recommerce channels and partners for resale of renewed products.
Are you a 3PL and do you offer return services?
We have packed 12return software into a partnership program for innovative fulfillment and logistics service providers who like to offer services for returns.
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.
Retain customers with frictionless returns
An easy returns process with a local shipping experience that gives peace of mind to your customer.
Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Reuse products for a new purpose
Restock products for reselling to a new local customer or for reuse in any other way.