RETURNS PROCESSING

Turn returned products into fast refunds and restocks

The solution to returns is local. Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the returns process and not lose their value. Your customers can ship returns to one of our local return hubs for a fast and efficient turn-around in the returns process.

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Local returns processing

Standard services

Local return address

You can set up local return addresses and use them in your returns process.

Receiving

Returns can be received, checked, and sorted for delivery to your warehouse or any other location.

Inventory

Returns are sorted and stored until delivery takes place.

Consolidated returns

We ship consolidated returns to your warehouse or any other location.

Value added services

Grading

Returned products can be graded to separate good from bad.

Disposition

B-graded products can be repacked, repaired, refurbished, or recycled.

Fulfillment

We work with local fulfillment partners who offer fulfillment for the resale of returned products.

Recommerce

12return integrates with recommerce channels and partners for resale of renewed products.

FULFILLMENT

Sell returned products to a new local customer

12return partners with innovative fulfillment and logistics service providers who can fulfill your returned products to a new local customer.

FULFILLMENT
REVALUE CHANNELS

Reuse returned products in any possible way

12return integrates with innovative revalue channels and partners that redeploy returned products in re-commerce or reuse channels.

REVALUE CHANNELS

Efficient returns processing in any warehouse

YOUR WAREHOUSE

Process returns in your warehouse

All software plans include a free Warehouse App for handling returns in your own warehouse.

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3PL

Are you a 3PL and do you offer return services?

We have packed 12return software into a partnership program for innovative fulfillment and logistics service providers who like to offer services for returns.

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Take the lead in returns management, we help you getting better every day

  • Customer experience

  • Customer service

  • Logistics

  • Returns processing

Return portal

A digital and personal conversation with your customer

Digital returns to remove the friction from the customer return journey and to improve sales retention.

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Merchant dashboard

45% less time spent on irrelevant customer contact

Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.

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International shipping

30% savings in freight spent with local first-mile shipping

Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.

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Local returns processing

25% reduction in time and costs for restocking and reusing products

Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.

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