Turn returned products into fast refunds and restocks
The solution to returns is local. Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the returns process and not lose their value. Your customers can ship returns to one of our local return hubs for a fast and efficient turn-around in the returns process.
Standard services
Local return address
You can set up local return addresses and use them in your returns process.
Receiving
Returns can be received, checked, and sorted for delivery to your warehouse or any other location.
Inventory
Returns are sorted and stored until delivery takes place.
Consolidated returns
We ship consolidated returns to your warehouse or any other location.
Value added services
Grading
Returned products can be graded to separate good from bad.
Disposition
B-graded products can be repacked, repaired, refurbished, or recycled.
Fulfillment
We work with local fulfillment partners who offer fulfillment for the resale of returned products.
Recommerce
12return integrates with recommerce channels and partners for resale of renewed products.
Sell returned products to a new local customer
12return partners with innovative fulfillment and logistics service providers who can fulfill your returned products to a new local customer.
Reuse returned products in any possible way
12return integrates with innovative revalue channels and partners that redeploy returned products in re-commerce or reuse channels.
Efficient returns processing in any warehouse
Process returns in your warehouse
All software plans include a free Warehouse App for handling returns in your own warehouse.
Are you a 3PL and do you offer return services?
We have packed 12return software into a partnership program for innovative fulfillment and logistics service providers who like to offer services for returns.
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.
Retain customers with frictionless returns
An easy returns process with a local shipping experience that gives peace of mind to your customer.
Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Reuse products for a new purpose
Restock products for reselling to a new local customer or for reuse in any other way.