The solution to returns is local
Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the returns process and not lose their value. Your customers can ship returns to a local return address for a fast and efficient turn-around in the returns process.
Global commerce, local returns
The European returns network exists of a central returns center, local return hubs, and local shipping in Europe with over 100,000 drop-off locations and pickup services.
The United States returns network exists of a central returns center, local return hubs, and local shipping in the United States with 42,000 drop-off locations and pickup services.
Your local return address
12return offers a managed returns service for merchants that ship in or to customers in Europe and the United States.
Local shipping rates
Take advantage of local shipping rates in Europe and the United States.
Fast scan for a fast refund
Ship returns to a local hub and use the first receiving scan for a fast refund.
Keep returns local
Receive, inspect, rework, and restock returned products locally for a fast and effective turn-around.
Local return address
You can set up local return addresses and use them in your returns process.
Returns can be received, checked, and sorted for delivery to your warehouse or any other location.
Returns are sorted and stored until delivery takes place.
We ship consolidated returns to your warehouse or any other location.
Returned products can be graded to separate good from bad.
B-graded products can be repacked, repaired, refurbished, or recycled.
We work with local fulfillment partners who offer fulfillment for the resale of returned products.
12return integrates with recommerce channels and partners for resale of renewed products.
Are you a 3PL and do you offer return services?
We have packed 12return software into a partnership program for innovative fulfillment and logistics service providers who like to offer services for returns.
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.