--- title: Program description: The 12return program supports the transformation of your returns process. --- [![12return transparent 270x63](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12return%20transparent%20270x63.png)](https://www.12return.com) - SOLUTIONS ### [Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer.](https://www.12return.com/retain-customers-with-frictionless-returns) ### [Reduce time for fast refunds and restocking Effective returns processing and product disposition in your own warehouses or at your fulfillment provider.](https://www.12return.com/reduce-time-for-fast-refunds-and-restocking) ### [Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way.](https://www.12return.com/reuse-products-for-a-new-purpose) - PRODUCTS ### [Return initiation Portals for end-customers and support agents to initiate returns for any return policy.](https://www.12return.com/return-portal) ### [Shipping & Tracking Integrated carriers services that can be used with your or our shipping rates.](https://www.12return.com/reverse-logistics) ### [Processing Tools and services for processing returns in your or our locations.](https://www.12return.com/operations) ### [Manage Personal dashboard for support agents and logistics teams to manage returns.](https://www.12return.com/merchant-dashboard) ### [Notifications & Messaging Tools to keep every person and system informed about the status of a return.](https://www.12return.com/notifications-messaging) ### [Data & Insights Tools to discover insights from the data of your returns process.](https://www.12return.com/data-insights) - RESOURCES ### [Program The 12return program has been designed to co-create success in your returns process.](https://www.12return.com/program) ### [Whitepapers Whitepapers and more to get inspired about returns management.](https://www.12return.com/whitepapers) ### [Developer Learn how to integrate with the 12return platform.](https://developer.returnbird.com/) ### [GDPR We take data security serious.](https://www.12return.com/general-data-protection-regulation) - COMPANY ### [Our story On a mission to transform the supply chain to be circular.](https://www.12return.com/our-story) ### [Contact Contact us at any time for a discussion about returns.](https://www.12return.com/contact) ### [Blog Get inspired about returns management.](https://www.12return.com/company/blog) ### [Newsroom Be informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT US](https://www.12return.com/contact) RESOURCES # The 12return program for co-creating success in your returns process. Transforming your reverse supply chain starts with the WHY question to successfully complete the HOW and WHAT. The 12return Program is designed to make your transformation journey a success. ## Co-creating success in four stages The 12return program guides your company through all stages of the digital transformation journey to improve returns. - #### Assessment - #### MVP - #### Transformation - #### Customer Success ![Assessment](https://www.12return.com/hubfs/Website%20assets/Icons/Miscellaneous/Assessment.png) ### Assesment The digital transformation of your reverse supply chain needs to be aligned with your strategic direction and with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important at the start of the digital transformation journey. Together we perform an assessment to evaluate your organizational readiness and critical success factors. [Discuss your challenges](https://www.12return.com/contact) [Perform assessment](https://www.12return.com/transformation-assessment) ![MVP](https://www.12return.com/hubfs/Website%20assets/Icons/Miscellaneous/MVP.png) ### MVP Based on the outcome of the assessment, we jointly define the Minimal Viable Product for initial implementation, testing, and evaluation. The MVP will be based on the principles of the “Connected Returns Process” as supported by the 12return platform. Together we define the transformation journey that covers 3 iteration phases: MVP, beyond MVP, and North Star. [Discuss your challenges](https://www.12return.com/contact) ![Transformation](https://www.12return.com/hubfs/Website%20assets/Icons/Miscellaneous/Transformation.png) ### Transformation The digital transformation of your reverse supply chain is all about technology, processes, and people. The balance in this magic triangle is of utmost importance to achieve success as defined in your business case. Our people have transformed and managed returns management processes many times. We are focused on co-create success in your reverse supply chain. [Discuss your challenges](https://www.12return.com/contact) ![Customer success](https://www.12return.com/hubfs/Website%20assets/Icons/Miscellaneous/Customer%20success.png) ### Customer Success Your reverse supply chain needs to adapt to ongoing changes in your business. No matter why or how your business changes, the technology, processes, and people that operate your returns process need to change with it. Our customer success program has been designed to guide your teams to evaluate, improve, and change your reverse supply chain on an ongoing basis. [Discuss your challenges](https://www.12return.com/contact) EBOOK FOR CHANGE ### Get our free ebook on how you can level up your returns management process [GET EBOOK](https://www.12return.com/resources/returns-management-ebook) [![book_mockup](https://www.12return.com/hubfs/Website%20assets/Images/book_mockup.png)](https://www.12return.com/resources/returns-management-ebook) ## Improve your returns process! [DISCUSS YOUR CHALLENGES](https://www.12return.com/contact) 12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns. ### Products - [Return Initiation](https://www.12return.com/return-portal) - [Shipping & Tracking](https://www.12return.com/reverse-logistics) - [Processing](https://www.12return.com/operations) - [Manage](https://www.12return.com/merchant-dashboard) - [Notifications & Messaging](https://www.12return.com/notifications-messaging) - [Data & Insights](https://www.12return.com/data-insights) ### Integrations - [E-commerce systems](https://www.12return.com/ecommerce-systems) - [Marketplaces](https://www.12return.com/market-places) - [Carrier services](https://www.12return.com/carrier-services) - [Productivity tools](https://www.12return.com/productivity-tools) - [Revalue channels](https://www.12return.com/revalue-channels) - [Fulfilment](https://www.12return.com/fulfillment) ### Resources - [Community](https://12return.circle.so/home) - [Program](https://www.12return.com/program) - [Partner program](https://www.12return.com/partner-program) - [Whitepapers](https://www.12return.com/whitepapers) - [GDPR](https://www.12return.com/general-data-protection-regulation) - [Developer](https://developer.12return.com/) ### Company - [Our story](https://www.12return.com/our-story) - [Contact](https://www.12return.com/contact) - [Blog](https://www.12return.com/company/blog) - [Newsroom](https://www.12return.com/company/newsroom) © 2024 12return is part of Shipcloud · All rights reserved · [Privacy Policy](https://www.12return.com/privacy-policy-website) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)