Hooray for digital returns

Making the switch to a digital returns process may require some adjustments, but it brings many benefits for both you and your customers. A user-friendly return portal simplifies the returns process and provides customers with added peace of mind.


Various channels and return policies, one return solution

Sales channels

Our return portal is simple to integrate with your order management system, giving you the flexibility to set up a returns process for any sales channel. It supports returns from your online store, marketplaces, and B2B channels.

Return policies

You can define different return policies for returns at any stage of the product life cycle. It supports returns, warranty, recall, and end-of-life.


Self-service returns for your customer

With a branded return portal, that can be easily integrated with any system, you can provide your customers with a seamless and personalized return experience, increasing customer satisfaction and loyalty.


Embed returns in your store-front

Do you want complete control over the user interface? Our API allows you to create a customized return form, providing the flexibility to ensure a personalized return experience for your customers.


Returns tool for your call center

A personal dashboard allows customer service agents to easily create returns on behalf of their customers, providing a convenient and efficient service for your customer.


Check out some of the benefits of Return Initiation for your returns process.

A user-friendly online portal for returning items purchased from any sales channel.

Providing flexible return options for returns, warranty claims, and end-of-life products.

Offering multiple options for reasons for returns, with no limit on the number of reasons for each policy.

Encouraging customers to choose store credits or exchanges over refunds to maintain sales.

Helping customers properly prepare their shipment for smooth (cross-border) shipping.

Real-time assistance through your preferred communication tool, easily accessible within the return portal.

All-in-one returns management platform

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.


Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.


Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.


Reuse products for a new purpose

Secure products for reselling to a new local customer or for reuse in any other way.



See 12return in action