Hooray for a digital returns process

Moving from a paper-based returns process to a digital process requires a change but brings a wealth of opportunities for you and your customer. Hide the complexity of the returns process behind a friendly return portal that gives customers peace of mind and puts you in control of returns.

Return portal

Various channels and return policies, one return solution

Sales channels

Use the return portal and easily integrate it with your e-commerce system. Do you want to build your own return widget to control design and user experience? Just build it on top of our API. Do you need a returns solution for your marketplaces? We've got you covered too.

Return policies

There can be multiple return events when customers buy and use your products. 12return helps you turn these events into valuable interactions with your customer and a positive return experience for your customer.

A digital return experience

An easy returns process with a local shipping experience that gives peace of mind to your customer.

Return portal

Self-service returns for your customer

Branded return portal, responsive for desktop, tablet, and mobile, and integrated with any e-commerce system.


Embed returns in your store-front

Do you want to be in full control of the user interface? Build your own return form on our API.


Returns tool for your call center

Customer service agents can easily create returns for their customers.

Sales channels

Connect different channels (webshop, marketplaces, B2B portals) to a single returns process.

Return policies

Define one return policy for all returns or specific returns policies for returns, warranty, and end-of-life.

Return reasons

Define return reasons for each return policy without limitations.

Sales retention

Promote store credits or exchanges instead of refunds to retain sales.

Data fields

Define additional data fields to record all data that is relevant for the connected returns process.


Embed your favorite communication solution for real-time interaction in the return portal.


Integrate Zendesk, Teams, Slack, or any other tool to get alerted when a new return has been requested.

Shipping instructions

Guide the customer to prepare the shipment to avoid issues with cross-border shipping.


Get the Rethink Returns Playbook

We have created the Rethink Returns Playbook. This playbook can be useful for designing your connected returns process.

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.


Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.


Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.


Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way.



See 12return in action