CUSTOMER EXPERIENCE

Hooray for a digital returns process

Moving from a paper-based returns process to a digital process requires a change but brings a wealth of opportunities for you and your customer. Hide the complexity of the returns process behind a friendly return portal that gives customers peace of mind and puts you in control of returns.

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Return portal

The basics

Return portal

Branded return portal, responsive for desktop, tablet, and mobile. Integrated with any e-commerce system or platform.

Return policies

One return policy for all returns or specific returns policies for returns, warranty, and end-of-life.

Return reasons

Define your preferred return reasons for each return policy without limitations.

Shipping instructions

Guide the customer to prepare the shipment to avoid issues with international shipping.

And more

Headless e-commerce

Do you want to be in full control of the user interface? You can connect to our API to initiate returns in any system.

Sales channels

Connect different portals for different channels (e.g. B2B, B2C) to a single backend returns process.

Data fields

Define additional data fields to record all data that is relevant for your returns process.

Sales retention

Promote store credits or exchanges instead of refunds to retain sales.

E-COMMERCE SYSTEMS

Integrate your e-commerce system

Use our standard integrations or easily integrate with your system.

E-COMMERCE SYSTEM
MARKETPLACES

Return solution for marketplaces

Do you need a returns solution for your marketplaces? We've got you covered.

MARKETPLACES

There is no such thing as a standard returns process

API

Build your own return widget

Our return portal comes out of the box and has everything you need. Do you want to build your own to control design and user experience? Why not! Just build it on top of our API.

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NO CHANGE

Connect your existing process

You do want to use our return services, but you don't want to change the existing returns process for your customer. Okay! We support various ways to integrate your existing return portal or Return Label in Box during shipping.

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Take the lead in returns management, we help you getting better every day

  • Customer experience

  • Customer service

  • Logistics

  • Returns processing

Return portal

A digital and personal conversation with your customer

Digital returns to remove the friction from the customer return journey and to improve sales retention.

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Merchant dashboard

45% less time spent on irrelevant customer contact

Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.

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International shipping

30% savings in freight spent with local first-mile shipping

Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.

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Local returns processing

25% reduction in time and costs for restocking and reusing products

Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.

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