Get in Touch

For any return

Solutions for your return policies

For any brand

Solutions for your company

For any team

Solutions for your challenges


The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

Free Pack
Buy Now

Should a warehouse management system integrate with a returns management system?

by Editorial Staff, on Sep 18, 2018 1:52:18 PM

As a result of big changes in supply chain management, warehouse management system software needs to evolve further to deal with another phenomenon: Returns.

In regards to returns, 2 questions are relevant:

  1. Should a warehouse management system (WMS) become a returns management system? or
  2. Should a warehouse management system (WMS) integrate with a returns management system?

In a previous blog we concluded that it makes sense to have a dedicated returns management system taking care of product grading and storage of non-grade A products. This means that the warehouse management system (WMS) should not handle returns from the moment they arrive at the warehouse. The WMS should only handle pre-screened grade-A products.

So in a warehouse management system demo we would like to see an integration with a dedicated returns management system.

So, the next question would be: 

  1. What does this integration look like?

Typically, a WMS needs a pre-alert to be notified about an incoming shipment containing products in good condition. This means that the returns management system should provide the WMS with a pre-alert for all returned products that have been received as grade-A in the returns management system.

Topics:warehouse management systemwarehouse management system software