--- title: Warehouse management system software and returns description: Why warehouse management system software needs to evolve to deal with product returns. image: https://www.12return.com/hubfs/smartmockups_grade_stand.png --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) warehouse management system # Warehouse management system software and returns Why warehouse management system software needs to evolve to deal with product returns. [Editorial Staff](https://www.12return.com/company/blog/author/editorial-staff) Sep 17, 2018 --- It is a common practice that warehouses need a [warehouse management system](https://www.12return.com/return-dock-warehouse-management-system) to run an efficient and effective process for inbound, storage and outbound. Warehouse management system software has evolved over the last 25 years and many software solutions offer a wide variety of features to manage inbound (e.g. dynamic put-away), storage (e.g. replenishment), and outbound (e.g. batch picking). Many systems support RF scanning, material handling equipment and integration with transport management systems. In recent years these systems had to further evolve in order to support a new trend: E-Commerce. Warehouse management systems are now called fulfilment systems and their functions have changed to deal with a big change in order patterns: a large volume of single-item orders instead of a small volume of full pallet orders. As a result of big changes in supply chain management, warehouse management system software needs to evolve further to deal with another phenomenon: Returns. In regards to returns, 2 questions are relevant: 1. Should a warehouse management system become a returns management system? or 2. Should a warehouse management system integrate with a returns management system? We will further deep-dive in these questions in upcoming blogs. [warehouse management system](https://www.12return.com/company/blog/topic/warehouse-management-system) [warehouse management system software](https://www.12return.com/company/blog/topic/warehouse-management-system-software) ## More from the blog warehouse management system ### [Should a warehouse management system handle returns?](https://www.12return.com/company/blog/should-a-warehouse-management-system-become-a-returns-management-system) Should a warehouse management system become a returns management system? How about the top 10 warehouse management systems. Editorial Staff Sep 18, 2018 warehouse management system ### [Should a warehouse management system integrate with a returns management system?](https://www.12return.com/company/blog/should-a-warehouse-management-system-integrate-with-a-returns-management-system) Should a warehouse management system demo integrate with a returns management system? Editorial Staff Sep 18, 2018 rma software ### [Why you need customer returns software](https://www.12return.com/company/blog/why-you-need-customer-returns-software) Customer returns software is a typical piece of software that is unknown to many. Why brands and retailers need returns software. Editorial Staff Jan 8, 2019 ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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