Increase opportunities for resale

Returned products still have a value that should not get lost. By connecting the front-end and back-end returns processes, you can increase the opportunities for resale or reuse.

Increase opportunities for resale
Web_Circularity

"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."

Smart routing

You can automate routing to ship returns to a destination where there is a demand for the product that is being returned.

Avoid returns

In some cases, you can avoid returns by motivating your customer to keep the product for a discount.

Effective processing

Receiving and grading returns separates the products that can be resold from the ones that qualify for reuse in any other way.

Local re-commerce

By keeping returns local, you can sell and fulfil returned products to a new local customer.

Design and implement a connected returns process tailored to your business needs

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.

Processing

Processing

Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.

Manage

Manage

A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

 

See 12return in action