Retain customers with frictionless returns

The returns process is an important part of the customer journey, and it's crucial that it's seamless and customer-friendly. 12return makes this possible by putting you in control of the returns process, allowing you to provide an effective and friendly experience for your customers, while also ensuring that you are able to make the most of each return.


Provide a seamless return experience for your customers

Extend the unique customer journey of your sales channels with a seamless return experience for your customer.

Simplify the returns process for your customer service team

Power your customer service team to be in control of returns from start to finish.

Enhance retention, increase margin, and boost profitability

Turn returns into repurchases with intelligent and automated retention strategies.

Everything for your connected returns process

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.