Reuse products for a new purpose

Returned products still have a value that should not be wasted. 12return allows you to make the most of these products, whether by reselling them to a new customer or repurposing them in other ways, maximizing the value of each product.


Restock products for resale to a new (local) customer

Effectively receive returns and inspect its products in any location for fast restocking and resale.

Effective disposition with external vendors

Unlock the value of returned products by claiming a warranty or by using repair services from the vendor or manufacturer.

Publish returned products for re-commerce in any channel

Maximize resale by selling returned products in your own outlet store or any other marketplace.

Everything for your connected returns process

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.