You don't want returns but you do want their data

Returns can be a hassle for both you and your customers. Improve the process for everyone by utilizing the connected returns process as a source of valuable data and insights, reducing the number of returns and enhancing the overall customer experience.

Merchant dashboard

Data from a connected returns process, insights for any purpose.


Empower your customer service, logistics, and warehouse teams with a dedicated dashboard, giving them the ability to easily manage their daily tasks and stay in control of their work.


Gain valuable insights from return data for automated decision-making in the returns process, and utilize that data to improve other areas of your business and drive informed decisions.


Data-driven returns management with real-time data

Streamline the returns process with real-time and unified data, allowing for automated decisions, deviation detection, and seamless communication among all teams and systems involved. Improve efficiency and customer satisfaction with a well-planned and executed returns process.


Prevent future returns by gaining a deeper understanding of past returns through data analysis

Gain valuable insights to improve the returns process, predict and prevent future returns, and drive informed decisions throughout your business using data from the returns process.


Check out some of the benefits of Data & Insights for your returns process.

Easily manage and stay informed about all returns, giving you control and insight for a smooth returns process.

Improve efficiency and customer satisfaction by making smart, automated decisions for each return.

Eliminate confusion and ensure consistency by allowing all teams to access and work with data from a single source.

Avoid issues and ensure a smooth process by detecting and alerting any deviations in the returns process in real time, allowing for quick and effective problem-solving.

Gain valuable insights and make informed decisions by uncovering trends and patterns from historical return data.

Proactively improve the returns process by predicting and preventing future returns through data analysis and insights.

All-in-one returns management platform

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.


Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.


Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.


Reuse products for a new purpose

Secure products for reselling to a new local customer or for reuse in any other way.



See 12return in action