--- title: Notifications & Messaging description: Keep every person and every system informed about the status of returns. image: https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/2.Merchant%20Dashboard.svg --- [![12return transparent 270x63](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12return%20transparent%20270x63.png)](https://www.12return.com) - SOLUTIONS ### [Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer.](https://www.12return.com/retain-customers-with-frictionless-returns) ### [Reduce time for fast refunds and restocking Effective returns processing and product disposition in your own warehouses or at your fulfillment provider.](https://www.12return.com/reduce-time-for-fast-refunds-and-restocking) ### [Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way.](https://www.12return.com/reuse-products-for-a-new-purpose) - PRODUCTS ### [Return initiation Portals for end-customers and support agents to initiate returns for any return policy.](https://www.12return.com/return-portal) ### [Shipping & Tracking Integrated carriers services that can be used with your or our shipping rates.](https://www.12return.com/reverse-logistics) ### [Processing Tools and services for processing returns in your or our locations.](https://www.12return.com/operations) ### [Manage Personal dashboard for support agents and logistics teams to manage returns.](https://www.12return.com/merchant-dashboard) ### [Notifications & Messaging Tools to keep every person and system informed about the status of a return.](https://www.12return.com/notifications-messaging) ### [Data & Insights Tools to discover insights from the data of your returns process.](https://www.12return.com/data-insights) - RESOURCES ### [Program The 12return program has been designed to co-create success in your returns process.](https://www.12return.com/program) ### [Whitepapers Whitepapers and more to get inspired about returns management.](https://www.12return.com/whitepapers) ### [Developer Learn how to integrate with the 12return platform.](https://developer.returnbird.com/) ### [GDPR We take data security serious.](https://www.12return.com/general-data-protection-regulation) - COMPANY ### [Our story On a mission to transform the supply chain to be circular.](https://www.12return.com/our-story) ### [Contact Contact us at any time for a discussion about returns.](https://www.12return.com/contact) ### [Blog Get inspired about returns management.](https://www.12return.com/company/blog) ### [Newsroom Be informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT US](https://www.12return.com/contact) NOTIFICATIONS & MESSAGING # Things get easier when everyone is informed Ensure that all customers and team members are constantly updated on the status of returns. Facilitate seamless collaboration among teams through a unified returns process, utilizing accurate data from a single, reliable source. [GET DEMO](https://www.12return.com/demo) ![Merchant dashboard](https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/App_MainMenu.png) ## Turn data into information for everyone #### Notifications Easily notify any external systems of a return event through the use of automated notifications, ensuring that everyone stays informed in real-time. #### Messaging Keep your customers informed on the status of their return with automated messaging, providing them with real-time updates and a seamless experience. SETTLEMENT ### Provide customer service Easily facilitate a smooth and efficient process for your customers by triggering an external system to issue a refund, ship an exchange, or send a replacement product with minimal effort. PROCESSING ### Pre-alert your warehouse Stay ahead of the game by pre-alerting your warehouse or third-party logistics provider about a return in transit, allowing for seamless and efficient processing upon arrival. CUSTOMER SERVICE ### Keep customers up to date Maintain positive customer relationships by keeping them informed with personalized, branded emails, providing them with a consistent and professional experience. ### Benefits Check out some of the benefits of Notifications & Messaging for your returns process. #### Efficiently fulfill your return policy by promptly issuing refunds, providing your customers with a hassle-free and positive experience. #### Eliminate unnecessary customer contact by keeping them informed in real-time, saving you valuable time and ensuring a smooth customer experience. #### Increase team productivity by providing real-time updates to the systems they work with, streamlining their workflow, and allowing them to work more effectively. #### Enhance customer satisfaction by providing accurate and timely communication, building trust, and ensuring a positive experience. ## All-in-one returns management platform - #### Return Initiation - #### Shipping & Tracking - #### Processing - #### Manage - #### Notifications & Messaging - #### Data & Insights ![Return Initiation](https://www.12return.com/hubfs/Website%20assets/Images/Return%20Initiation%20900x600.jpg) ### Return initiation 12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved. [LEARN MORE](https://www.12return.com/return-portal) [GET DEMO](https://www.12return.com/demo) ![Shipping & Tracking](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1045035817.jpg) ### Shipping & Tracking Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process. [LEARN MORE](https://www.12return.com/reverse-logistics) [GET DEMO](https://www.12return.com/demo) ![Processing](https://www.12return.com/hubfs/Website%20assets/Images/Processing%20900x600.jpg) ### Processing Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business. [LEARN MORE](https://www.12return.com/operations) [GET DEMO](https://www.12return.com/demo) ![Manage](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1786572482.jpg) ### Manage A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business. [LEARN MORE](https://www.12return.com/merchant-dashboard) [GET DEMO](https://www.12return.com/demo) ![Notifications & Messaging](https://www.12return.com/hubfs/Website%20assets/Images/Notifications%20900x600.jpg) ### Notifications & Messaging With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties. [LEARN MORE](https://www.12return.com/notifications-messaging) [GET DEMO](https://www.12return.com/demo) ![Data & Insights](https://www.12return.com/hubfs/Website%20assets/Images/Data%20900x600.jpg) ### Data & Insights Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers. [LEARN MORE](https://www.12return.com/data-insights) [GET DEMO](https://www.12return.com/demo) ## Turn returns into a competitive advantage With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns. RETURNS ### Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer. [LEARN MORE](https://www.12return.com/platform-overview) OPERATIONS ### Reduce time for fast refunds and restocking Handle returns in your preferred location or use our local return hubs in Europe and the United States. [LEARN MORE](https://www.12return.com/platform-overview) CIRCULARITY ### Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way. [LEARN MORE](https://www.12return.com/platform-overview) ## See 12return in action [REQUEST A DEMO](https://www.12return.com/demo) 12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns. ### Products - [Return Initiation](https://www.12return.com/return-portal) - [Shipping & Tracking](https://www.12return.com/reverse-logistics) - [Processing](https://www.12return.com/operations) - [Manage](https://www.12return.com/merchant-dashboard) - [Notifications & Messaging](https://www.12return.com/notifications-messaging) - [Data & Insights](https://www.12return.com/data-insights) ### Integrations - [E-commerce systems](https://www.12return.com/ecommerce-systems) - [Marketplaces](https://www.12return.com/market-places) - [Carrier services](https://www.12return.com/carrier-services) - [Productivity tools](https://www.12return.com/productivity-tools) - [Revalue channels](https://www.12return.com/revalue-channels) - [Fulfilment](https://www.12return.com/fulfillment) ### Resources - [Community](https://12return.circle.so/home) - [Program](https://www.12return.com/program) - [Partner program](https://www.12return.com/partner-program) - [Whitepapers](https://www.12return.com/whitepapers) - [GDPR](https://www.12return.com/general-data-protection-regulation) - [Developer](https://developer.12return.com/) ### Company - [Our story](https://www.12return.com/our-story) - [Contact](https://www.12return.com/contact) - [Blog](https://www.12return.com/company/blog) - [Newsroom](https://www.12return.com/company/newsroom) © 2024 12return is part of Shipcloud · All rights reserved · [Privacy Policy](https://www.12return.com/privacy-policy-website) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)