Be in control of returns from start to finish

Returns are not easy and often undesired. A bad returns process impacts customer satisfaction, operations efficiency, your bottom line, and the environment.

You need to be in control of returns and we help you achieve that. With 12return, you can connect the 3 dimensions of returns management into a unified, integrated business process that is up to the challenges of returns.

Returns management

Make an impact by doing things better every day

Handle returns with our software and services to turn returns into value for your business and beyond.

45% less time spent on irrelevant customer contact

30% savings in freight spent with local first-mile shipping

25% reduction in time and costs for restocking and reusing products

  • Customer experience

  • Customer service

  • Logistics

  • Returns processing

Return portal

A digital and personal conversation with your customer

Digital returns to remove the friction from the customer return journey and to improve sales retention.

Merchant dashboard

45% less time spent on irrelevant customer contact

Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.

International shipping

30% savings in freight spent with local first-mile shipping

Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.

Local returns processing

25% reduction in time and costs for restocking and reusing products

Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.

Build your connected returns process

Connect the 3 dimensions of returns management into a unified, integrated business process that is up to the challenges of returns.

Returns process
RETURNS

Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way.

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See 12return in action