Be in control of returns from start to finish
Returns are not easy and often undesired. A bad returns process impacts customer satisfaction, operations efficiency, your bottom line, and the environment.
You need to be in control of returns and we help you achieve that. With 12return, you can connect the 3 dimensions of returns management into a unified, integrated business process that is up to the challenges of returns.
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Customer experience
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Customer service
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Logistics
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Returns processing
A digital and personal conversation with your customer
Digital returns to remove the friction from the customer return journey and to improve sales retention.
45% less time spent on irrelevant customer contact
Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.
30% savings in freight spent with local first-mile shipping
Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.
25% reduction in time and costs for restocking and reusing products
Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.
