Be in control of returns from start to finish
Returns are not easy and often undesired. A bad returns process impacts customer satisfaction, operations efficiency, your bottom line, and the environment.
You need to be in control of returns and we help you achieve that. With 12return, you can connect the 3 dimensions of returns management into a unified, integrated business process that is up to the challenges of returns.
Make an impact by doing things better every day
Handle returns with our software and services to turn returns into value for your business and beyond.
45% less time spent on irrelevant customer contact
30% savings in freight spent with local first-mile shipping
25% reduction in time and costs for restocking and reusing products
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Customer experience
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Customer service
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Logistics
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Returns processing

A digital and personal conversation with your customer
Digital returns to remove the friction from the customer return journey and to improve sales retention.

45% less time spent on irrelevant customer contact
Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.

30% savings in freight spent with local first-mile shipping
Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.

25% reduction in time and costs for restocking and reusing products
Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.
Build your connected returns process
Connect the 3 dimensions of returns management into a unified, integrated business process that is up to the challenges of returns.
Retain customers with frictionless returns
An easy returns process with a local shipping experience that gives peace of mind to your customer.
Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Reuse products for a new purpose
Restock products for reselling to a new local customer or for reuse in any other way.