--- title: Privacy policy platform description: Privacy policy platform --- [![12return transparent 270x63](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12return%20transparent%20270x63.png)](https://www.12return.com) - SOLUTIONS ### [Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer.](https://www.12return.com/retain-customers-with-frictionless-returns) ### [Reduce time for fast refunds and restocking Effective returns processing and product disposition in your own warehouses or at your fulfillment provider.](https://www.12return.com/reduce-time-for-fast-refunds-and-restocking) ### [Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way.](https://www.12return.com/reuse-products-for-a-new-purpose) - PRODUCTS ### [Return initiation Portals for end-customers and support agents to initiate returns for any return policy.](https://www.12return.com/return-portal) ### [Shipping & Tracking Integrated carriers services that can be used with your or our shipping rates.](https://www.12return.com/reverse-logistics) ### [Processing Tools and services for processing returns in your or our locations.](https://www.12return.com/operations) ### [Manage Personal dashboard for support agents and logistics teams to manage returns.](https://www.12return.com/merchant-dashboard) ### [Notifications & Messaging Tools to keep every person and system informed about the status of a return.](https://www.12return.com/notifications-messaging) ### [Data & Insights Tools to discover insights from the data of your returns process.](https://www.12return.com/data-insights) - RESOURCES ### [Program The 12return program has been designed to co-create success in your returns process.](https://www.12return.com/program) ### [Whitepapers Whitepapers and more to get inspired about returns management.](https://www.12return.com/whitepapers) ### [Developer Learn how to integrate with the 12return platform.](https://developer.returnbird.com/) ### [GDPR We take data security serious.](https://www.12return.com/general-data-protection-regulation) - COMPANY ### [Our story On a mission to transform the supply chain to be circular.](https://www.12return.com/our-story) ### [Contact Contact us at any time for a discussion about returns.](https://www.12return.com/contact) ### [Blog Get inspired about returns management.](https://www.12return.com/company/blog) ### [Newsroom Be informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT US](https://www.12return.com/contact) # 12return takes data security seriously Privacy policy 12return platform. ## Privacy policy 12return platform This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. #### **What personal information do we collect from the people that visit our website?** When registering or creating a return on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience & facilitate the process. #### **When do we collect information?** We collect information from you when you register on our site, create a return, respond to a survey, fill out a form or enter information in any other way on our site. #### **How do we use your information?** We may use the information we collect from you when you register, make a return, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: - To improve our website in order to better serve you. - To allow us to better service you in responding to your customer service requests. - To quickly process your transactions. - To send periodic emails regarding your return or other services. #### **How do we protect visitor information?** Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. #### **We use regular Malware Scanning.** Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user creates a return, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. #### **Do we use 'cookies'?** Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items on your return request. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. #### **We use cookies to:** - Help remember and process the items in the return & return process. - Understand and save user's preferences for future visits. - Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. #### **If users disable cookies in their browser:** If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. #### **Third-party disclosure** We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. #### **Third-party links** Google analytics is used to analyze traffic and usage such as Demographics and Interests Reporting #### **We have implemented the following:** - Demographics and Interests Reporting We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions and other service functions as they relate to our website. #### **How does our site handle do not track signals?** We honor do not track signals and do not track when a Do Not Track (DNT) browser mechanism is in place. #### **Does our site allow third-party behavioral tracking?** It's also important to note that we do not allow third-party behavioral tracking #### **Children Online Privacy Protection Act** We do not specifically market or service our products to children under 13. #### **Fair Information Practices** The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: - We will notify the users via email within 7 business days - We will notify the users via in-site notification within 1 business day We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. #### **Information access by 12return employees** Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. #### **Contacting Us** If there are any questions regarding this privacy policy you may contact us using the information below. 12return Havendijk 22 4201XA Gorinchem The Netherlands info@12return.com 12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns. ### Products - [Return Initiation](https://www.12return.com/return-portal) - [Shipping & Tracking](https://www.12return.com/reverse-logistics) - [Processing](https://www.12return.com/operations) - [Manage](https://www.12return.com/merchant-dashboard) - [Notifications & Messaging](https://www.12return.com/notifications-messaging) - [Data & Insights](https://www.12return.com/data-insights) ### Integrations - [E-commerce systems](https://www.12return.com/ecommerce-systems) - [Marketplaces](https://www.12return.com/market-places) - [Carrier services](https://www.12return.com/carrier-services) - [Productivity tools](https://www.12return.com/productivity-tools) - [Revalue channels](https://www.12return.com/revalue-channels) - [Fulfilment](https://www.12return.com/fulfillment) ### Resources - [Community](https://12return.circle.so/home) - [Program](https://www.12return.com/program) - [Partner program](https://www.12return.com/partner-program) - [Whitepapers](https://www.12return.com/whitepapers) - [GDPR](https://www.12return.com/general-data-protection-regulation) - [Developer](https://developer.12return.com/) ### Company - [Our story](https://www.12return.com/our-story) - [Contact](https://www.12return.com/contact) - [Blog](https://www.12return.com/company/blog) - [Newsroom](https://www.12return.com/company/newsroom) © 2024 12return is part of Shipcloud · All rights reserved · [Privacy Policy](https://www.12return.com/privacy-policy-website) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)