Customer have multiple reasons to return while using a product. When returning a product customers ask for service. The service journey offers new opportunities for interaction with the customer.
Returns can be a burden but are an opportunity if managed well. The Reverse Supply Chain delivers value in 5 different areas.
Companies need return-cycles in their supply chain to support product returns in different phases while the customer is using the product.
Return-to-Settlement is a new business process and includes a customer part and an operational part. It completes the suite of business processes for the Supply Chain.
The Return-to-Settlement process includes 4 processes to manage customer returns. Returns Disposition recovers the value of returned products in existing or new value chains.
The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.
12Return wants to contribute to a better understanding of the reverse supply chain and returns management.
RETHINK REVERSE LOGISTICS KEYNOTE IN YOUR COMPANY OR AT YOUR EVENT?