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The 12Return platform orchestrates and automates the Return-to-Value process

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Flexible software products on the 12Return platform

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The 12Return Program makes your digital transformation journey a success

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Why Go 12Return

 An introduction to Returns Management

 Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns. At this page we like to explain the Why, How, and What about returns management. For more details you can also read this returns management course.

WHY

The customer journey continues after the delivery

Customer have multiple reasons to return while using a product. When returning a product customers ask for service. Therefor the service journey is part of the overall customer journey. The service journey offers undiscovered opportunities for service interaction with the customer.

Returns management
Returns management

WHY

The reverse supply chain offers many opportunities

Returns can be a burden but are an opportunity if managed well. The Reverse Supply Chain delivers value in 5 different areas:

  • Customers
  • Products
  • Information
  • Social
  • Environmental

HOW

The supply chain needs to be circular

Companies need return-cycles in their supply chain to support product returns in different phases while the customer is using the product. Typically, a company deals with 3 main return-cycles:

  • Returns & Exchanges
  • Warranty & Repair & Recall
  • Take-Back & Recycling
Returns management
Returns management

HOW

The reverse supply chain needs a business process

Return-to-Settlement is a new business process that exists of a customer part that is typically service focused and an operational part that is typically cost and product focused. Together with Record-to-Report, Procure-to-Pay and Order-to-Cash it completes the suite of business processes for a Closed Loop Supply Chain.

WHAT

Implement a returns management process

The Return-to-Settlement process comprises of 4 processes that manage product returns from customers. Returns Disposition brings products to life in a new value chain.

Returns management
Returns management

WHAT

Flexibility and Scalability

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform streamlines the inflow of product returns from customers and the recovery of product value in a new value chain.

1

Customers asking for service

Returns are customers asking for service. The returns management process is a service process with your customer.

2

Products coming back to you

Returns are products coming back to you. The returns management process is an operational process with internal operations and external partners.

Returns Management Software

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform streamlines the inflow of product returns from customers and the recovery of product value in a new value chain.

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