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An introduction to Returns Management

 Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns. At this page we explain the Why, How, and What about returns management. For more in depth material you can also take this returns management course.

WHY

You the reverse supply chain is important for your business.

The customer journey continues after the delivery

Customer have multiple reasons to return while using a product. When returning a product customers ask for service. The service journey offers new opportunities for interaction with the customer.

Return Reasons_blue

 

The reverse supply chain offers many opportunities

Returns can be a burden but are an opportunity if managed well. The Reverse Supply Chain delivers value in 5 different areas.

Value Creation

 

HOW

You should transform your supply chain for a customer-centric and circular economy.

The supply chain needs to be circular

Companies need return-cycles in their supply chain to support product returns in different phases while the customer is using the product.

Return Cycles_blue

 

The reverse supply chain needs a business process

Return-to-Settlement is a new business process and includes a customer part and an operational part. It completes the suite of business processes for the Supply Chain.

Returns Management process

 

WHAT

Does your business need to make this transition.

Implement a returns management process

The Return-to-Settlement process includes 4 processes to manage customer returns. Returns Disposition recovers the value of returned products in existing or new value chains.

Returns Management

 

Be Flexible and Scalable with 12Return

The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

img_return_management_process

 

Learn more

12Return wants to contribute to a better understanding of the reverse supply chain and returns management.

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RETHINK REVERSE LOGISTICS KEYNOTE IN YOUR COMPANY OR AT YOUR EVENT?