Reduce the impact of logistics

Personalized return policies can reduce the costs of logistics while still giving your customer a trusted returns experience.

Reduce impact of logistics

"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."

Local returns

Using local shipping services reduces lead time and costs of logistics and gives your customer a trusted returns experience.

Retain sales

You can retain sales by offering your customer a free return for a store credit versus a paid return for a refund.

Smart routing

Not all returns should follow the same path to your returns center. Smart routing can reduce the costs of logistics while increasing opportunities for resale or reuse.

No delays

You can use a tracking event while the return is in transit for triggering the refund to your customer.

Design and implement your connected returns process

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.