Get in Touch

SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

ECOSYSTEM

Returns software for logistics service providers.

Returns with 12Return

Achieve better sales retention with an end-to-end returns process. You can use 12Return software to implement and run your returns process of choice.

Return Bird

A better returns experience for happy and returning customers.

Return Bird software helps you to improves sales retention with a customer-friendly and cost-effective returns process for all channels where customers buy from you.

Return Dock

Your returns center operation runs smoothly so returns don't pile up and lose their value.

Return Dock software helps you to operate a fast and effective returns process in your own warehouse or at your preferred logistics service provider to improve the reuse of returns products.

Be friendly. Offer easy returns in every channel.

Give customers a better returns experience in every sales channel and stay in control of the returns process and its costs. Customers can create, ship, and track returns in a branded return portal that is connected to your Order Management System.

Do you want to stay in control yourself? You can also connect to our API to initiate returns in your own system.

smartmockups_app

 

3_smart-returns@1x

 

Be in control. Know what comes back and why.

Simply accept a return by default or review and authorize returns based on its characteristics. Support agents can review and accept returns manually or you can define rules for intelligent and automated Returns Material Authorization at scale.

Be flexible. Ship and track returns on their way home.

12Return has been designed with global returns in mind. You can use many local carrier services in Europe and global services from DHL and UPS with your own carrier contract.

Carriers

 

6-grading

 

Be prepared. Turn returned boxes into restocked products.

Be prepared for receiving returns for a fast settlement to your customer and for a fast restock of returned products.

Have you outsourced your fulfilment and returns to a 3PL? 

Returns for 3PL

Retain sales. Issue a refund or store credit fast.

Offer customers a fast and accurate refund or store credit based on the status of the return. You can choose when to issue the refund or store credit and use accurate data from an end-to-end returns process.

 

2-unlock-opportunities

 

1-return-image

 

Get better every day. Analytics for better decisions.

We collect a lot of data from a unified returns process and this data is yours. Understand the details of returns to discover return profiles that help you build better return policies and processes.

Take control of returns with 12Return returns management software.

Return Portal
Design your branded return portal to create, ship, and track a return.

Custom URL
The return portal can run under your URL of choice.

Order Connector
The order connector integrates with your system to retrieve the relevant order data to create a return.

Standard integrations
We support standard integrations with Shopify, Magento, WooCommerce, Chargebee, and more.

Multi-channel
You can set up unique portals for different channels, such as B2B and B2C.

Multi-Country
You can accept returns from 149 countries in the world.

Return Policies
Each returns portal contains one or multiple return policies, such as Returns & Exchanges and Warranty.

Chat
You can integrate your favorite Zendesk, Intercom, Helpscout, or another chat tool in the return portal.

Zendesk customer 360
We support native integration with Zendesk for a customer 360 view of all returns.

Marketplaces
We support integration with ChannelEngine for returns from marketplaces like Amazon, Zalando, BOL, and more.

API
You can also connect to our API to initiate returns in your own system.

Return Reasons
For each return policy, you can define unique return reasons.

Flexible data fields
Define additional data fields in the returns portal to ask customers anything you like to know.

Documents and images
Customers can upload documents or images for each product they wish to return.

Gatekeeping
For each return policy, you can define if and how returns are authorized. You can also define rules for non-returnable products.

Return Profiling™
You can define Return Profiling™ rules for intelligent and automated Returns Material Authorization at scale.

Multiple destinations
Define multiple destinations in your reverse supply chain where returns can be shipped to.

Shipping rules
For each return policy and origin country, you can define the destination and carrier services that are available to choose from.

Dynamic Routing™
You can define Dynamic Routing™ rules for intelligent and automated logistics at scale.

Carrier Services
12Return integrates with many carrier services, You can define the available services for each return policy and origin country.

Shipping Options
12Return supports drop-off and pickup services depending on the availability of each carrier.

Pickup
Customers can schedule a pickup without leaving the return portal.

Paperless Returns
12Return creates a digital return label so there is no need to include a return label in the box.

Share costs
Customers can pay for a return label in the returns portal or shipping charges can automatically be deducted from the refund.

Tracking
Customers and support agents can track the status of a return in the returns portal or merchant dashboard.

Label in box
We support integration with Transsmart for label in box solutions for returns from marketplaces like Zalando.

Product grading
Define generic or product-specific grading rules to automate the grading and disposition of products.

Flexible data fields
Define additional data fields for the warehouse operator to register anything you like to know about the product that has been received.

Documents and images
Warehouse operators can upload documents or images for each product they receive.

Revalue Optimizing™
You can define Revalue Optimizing™ rules for intelligent and automated product grading and disposition at scale.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Refund rules
For each return policy, you can define Settlement Automation™ rules to automate refunds, exchanges, and other types of settlement.

Status Updates
Customers receive automated status updates with emails in your brand identity that can be sent with your email address.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Insights
The data of returns is yours and can be used to learn from the returns process.

You are ready for returns!

Contact Us