You have found your RMA software
As a Direct-to-Consumer or E-Commerce brand, you have to deal with returns, whether they like it or not. So you need RMA software to handle returns in a customer-friendly and efficient way.
You have found your RMA software
Design a beautiful return portal for customers to create a return.
Include all return policies such as returns and warranty.
Give your customer service agents a personal dashboard to be in control of all returns.
Keep your customers informed with automated status emails in your brand identity.
Design and implement a connected returns process tailored to your business needs
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Return Initiation
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Shipping & Tracking
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Processing
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Manage
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Notifications & Messaging
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Data & Insights
![Return Initiation](https://www.12return.com/hubfs/Website%20assets/Images/Return%20Initiation%20900x600.jpg)
Return initiation
12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.
![Shipping & Tracking](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1045035817.jpg)
Shipping & Tracking
Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.
![Processing](https://www.12return.com/hubfs/Website%20assets/Images/Processing%20900x600.jpg)
Processing
Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.
![Manage](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1786572482.jpg)
Manage
A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.
![Notifications & Messaging](https://www.12return.com/hubfs/Website%20assets/Images/Notifications%20900x600.jpg)
Notifications & Messaging
With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.
![Data & Insights](https://www.12return.com/hubfs/Website%20assets/Images/Data%20900x600.jpg)
Data & Insights
Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.