Returns solution for Shopify

When you sell on Shopify you need to be prepared for returns. 12return supports an integrated solution for Shopify returns.


Design a beautiful return portal that is integrated with Shopify.


Support multiple return policies such as returns and warranty.

Prepared for global returns

Use our services to handle returns from customers anywhere

Automated settlement

12return supports refunds, store credits, and exchanges.

We love Shopify return portals

Design and implement a connected returns process tailored to your business needs

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.



Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.



A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

Software and services for your Shopify returns