CUSTOMER RETURNS
Offer a better customer experience in any channel where customers return products.
RETURN BIRD
OPERATIONS
Run efficient operations in your in-house or outsourced warehouse.
RETURN DOCK
COMPANY TYPE
USE CASE
CUSTOMER RETURNS
Offer a better customer experience in any channel where customers return products.
RETURN BIRD
OPTIONS
OPERATIONS
Run efficient operations in your in-house or outsourced warehouse.
RETURN DOCK
OPTIONS
COMPANY TYPE
USE CASE
Three global trends, direct-to-customer commerce, the experience & share economy, and the circular economy all result in product returns. Companies that sell products need to be prepared for product returns.
The returns process with the customer can be managed in a manual and in an automated way. More and more companies have implemented an automated, often called an Amazon-like, returns process.
Despite the fact that an automated returns process brings many advantages, it is not the holy grail for taking away all return challenges.
We have studied thousands of automated returns and we have found several areas for improvement.
We like to share the findings with you.
12Return supports (retail) brandsto deal with the challenges of product returns by connecting the customer returns process with in-house or outsourced reverse logistics operations.
