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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

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Your future-proof reverse supply chain starts here

The 12Return platform enables companies in any industry to deal with the challenges of product returns in a customer-centric and circular economy.

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INTRODUCTION TO RETURNS MANAGEMENT

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No matter returns are desired or undesired, your business needs a reverse supply chain

Return Bird

Return Bird streamlines the customer returns process in any channel where customers return product. Offer customers a hassle-free returns experience and power support agents to manage returns at scale with smart automation for returns authorization and logistics routing.

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Return Dock

Return Dock streamlines the receiving and grading process in your in-house or outsourced warehouse. Track returns in the entire reverse supply chain and power your operations teams to be more efficient with the right tools for their daily work.

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Leading brands of all sizes trust 12Return for their reverse supply chain

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CUSTOMER RETURNS

Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Reverse Logistics

OPERATIONS

Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to maximize the recovery and redeployment of returned products.

ANALYTICS

Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions to improve the returns process and to prevent or stimulate new returns.

Returns management software

Here is your return tool that truly supports global returns

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Return Tool

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