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Offer customers a better returns experience on any channel they buy from you.


Run efficient returns management operations in your in-house or outsourced warehouse.

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Intelligent returns for modern commerce


12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform streamlines the inflow of product returns from customers and the recovery of product value in a new value chain.

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No matter returns are desired or undesired, you need a returns process for two reasons

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Customers return products

Return Bird is Software-as-a-Service to offer customers a better returns experience in any channel they return products. Use Return Bird as your returns management platform and connect it with any type of returns management operations.

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Products are returned

Outsource shipping and returns processing to our European Returns Service or use Return Dock Software-as-a-Service for returns management operations in your in-house or outsourced warehouse.

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Leading brands of all sizes trust 12Return for their reverse supply chain



Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.


Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions to improve the returns process and to prevent or stimulate new returns.

Returns management software

Introducing Return Dock for Logistics Service Providers

Return Dock for LSP


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