Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

Menu
Free Pack
Buy Now

Smart returns for direct-to-customer commerce

 

12Return is a cloud-based platform for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one managed returns service for (retail) brands in cross-border commerce.

Why 12Return Contact Us

 

illustration total-1

Why you need a returns process

Customers return products

Customers can return a product to you in different phases while using the product. When returning to you, customers expect a seamless returns experience with easy shipping, fast refund, and accurate status updates.

Discover Return Bird

Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should be sent to a designated returns center where they are received, graded, and restocked for fulfilment to a new customer.

Discover Return Dock

Somfy_gray_150x150.png
Fairphone
remarkable_gray_150x150
Philips_150x150

CUSTOMER RETURNS EXPERIENCE

Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

circle-customer
circle-cropped (5)

RETURNS MANAGEMENT OPERATIONS

Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.

ANALYTICS

Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions for your business.

Returns management software

You are prepared for Peak Season, great! What about the Returns?

Returns Process Checklist

 

Have you thought

Let's have a conversation.

Contact Us