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Build a unified reverse supply chain and returns management process on a single platform.


Streamline customer returns in any channel where customers return products.


Receive and Grade returned products in your in-house or outsourced warehouse.

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Your future-proof reverse supply chain starts here

The 12Return platform enables (retail) brands and logistics service providers to deal with the challenges of product returns.

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No matter returns are desired or undesired, you need a returns process for two reasons

Customers return products

Return Bird streamlines the customer returns process in any channel where customers return products. Offer customers a hassle-free returns experience and power support agents to manage returns at scale with smart automation for authorization and shipping.

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Products are returned

Return Dock streamlines the receiving and grading process in your in-house or outsourced warehouse. Power your operations teams to process returns for fast and accurate settlement and resale of returned products.

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Leading brands of all sizes trust 12Return for their reverse supply chain



Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to maximize the recovery and redeployment of returned products.


Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions to improve the returns process and to prevent or stimulate new returns.

Returns management software

Here is your return tool that truly supports global returns

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Return Tool

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