Returns involve two things: customers asking for service and products coming back.
12Return is the platform that connects and organizes everything in your Reverse Supply Chain.
REVERSE SUPPLY CHAIN PLATFORM
Customer Service
Give your customer and your service team the tools to make communication in the returns process personal and reliable.
Operations
Give your operations team the tools to handle the inflow and disposition of product returns fast and efficient.
Return on Investment
Leverage new interactions in the customer journey. Bring returned products to life in a new value chain.
Build your returns management process
The modules of the 12Return platform work nicely together in a way you want them to work for you.
Service
Operations
Logistics
Self-Service
Insights
Integration
Streamline how returns come to you
Frontend customer service solution
Optimize the process how returns come to you. Streamline customer communication and reverse logistics. Work with your preferred logistics partners. Improve customer satisfaction and reduce freight spend.
Optimize how you handle returns
Backend operations solution
Optimize the process of receiving and grading returned products in your return center(s). Work with your preferred fulfillment, repair, and asset-recovery partners. Improve process cycle time, reduce operating costs and avoid inventory depreciation.
Accelerate the circular economy
Reverse supply chain ecosystem
Build your reverse supply chain for a customer-centric and circular economy. Integrate all systems and partners into a flexible and scalable reverse supply chain ecosystem.
