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SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

ECOSYSTEM

Returns software for logistics service providers.

PLATFORM

LEARN
Get in Touch

SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

ECOSYSTEM

Returns software for logistics service providers.

PLATFORM

LEARN
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Returns Management Platform for Direct-to-Consumer commerce

 

With 12Return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and adds sustainable value to your business.

 

Why 12Return Solutions

 

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Returns have two dimensions. 12Return connects the dots.

RB

Customers return products

Customers might want to return a product to you in different phases while using the product. The return event is an opportunity to engage with your customer to offer service and to achieve sales retention.

RD

Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.

Enabling a circular supply chain for sustainable commerce

Retain

Focus on happy and returning customers

Leverage customer communication in the returns process to minimize refunds and maximize exchanges or repurchases.

Reduce

Minimize the costs and footprint of returns

Reduce the financial and environmental impact of returns by optimizing local reverse logistics and returns processing.

Reuse

Avoid inventory write-off and become circular

Evolve your returns process to become circular by maximizing the reuse of returned products in any possible way.

Get your future-proof Triple R returns process.

 
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Company

12Return is cloud-based software for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system enable (retail) brands and logistics service providers to deal with returns from anyone from anywhere.
 

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