Product returns management software

Returns involve two things: customers asking for service and products coming back.

12Return is the platform that connects and organizes everything in your Reverse Supply Chain.

DISCOVER 12RETURN ›GO WITH RETURN BIRD ›

REVERSE SUPPLY CHAIN PLATFORM

Customer Service

Give your customer and your service team the tools to make communication in the returns process personal and reliable.

Operations

Give your operations team the tools to handle the inflow and disposition of product returns fast and efficient.

Return on Investment

Leverage new interactions in the customer journey. Bring returned products to life in a new value chain.

Service

Service

Returns processing

Operations

Reverse logistics

Logistics

RMA portal

Self-Service

Insights

Insights

Integration

Integration

Streamline how returns come to you

Frontend customer service solution

Optimize the process how returns come to you. Streamline customer communication and reverse logistics. Work with your preferred logistics partners. Improve customer satisfaction and reduce freight spend.

Product returns management software

RETURN BIRD ›

Product returns management software

RETURN DOCK ›

Optimize how you handle returns

Backend operations solution

Optimize the process of receiving and grading returned products in your return center(s). Work with your preferred fulfillment, repair, and asset-recovery partners. Improve process cycle time, reduce operating costs and avoid inventory depreciation.

Accelerate the circular economy

Reverse supply chain ecosystem

Build your reverse supply chain for a customer-centric and circular economy. Integrate all systems and partners into a flexible and scalable reverse supply chain ecosystem.

Product returns management software

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