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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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Smart returns for Direct-to-Consumer commerce

 

12Return is cloud-based software for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system enable (retail) brands and logistics service providers to deal with returns from anyone from anywhere.

Why 12Return Contact Us

 

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Returns have two dimensions. 12Return connects the dots.

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Customers return products

Customers can return a product to you in different phases while using the product. When returning to you, customers expect a seamless returns experience with easy shipping, fast refund, and accurate status.

Software for your returns process

 

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Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.

Service for your cross-border returns

Returns from

149

countries

Supporting

25

carrier services

Drop-off points

130,000

in Europe and North America

Local return hubs

16

in Europe and North America

Returns are customer connections

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Returns are valuable products

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.

Returns are data points

A unified returns process delivers a wealth of valuable insights about customers and products. Your management team can make better decisions for your business.

Returns management software

You are prepared for Peak Season, great! What about the Returns?

Returns Process Checklist

 

Have you thought

Let's have a conversation.

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