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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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Managed returns and intelligent  software for modern commerce

 

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce.

Why 12Return Contact Us

 

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No matter returns are desired or undesired, you need a returns process for two reasons

Customers return products

Customers can return a product to you in different phases while using the product. When returning to you, customers expect a great returns experience with easy shipping, fast refund, and accurate status updates.

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Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should be sent to a designated returns center where they are received, graded, and restocked for fulfilment to a new customer.

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Leading brands of all sizes trust 12Return for their reverse supply chain

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CUSTOMER RETURNS

Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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OPERATIONS

Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.

ANALYTICS

Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions to improve the returns process and to prevent or stimulate new returns.

Returns management software

You are prepared for Peak Season, great! What about the Returns?

Returns Process Checklist

 

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