No matter where returns come from, 12Return helps to manage them.
12Return is the platform that connects and organizes everything in your Reverse Supply Chain.
REVERSE SUPPLY CHAIN PLATFORM
Be in Control
Give your teams and partners all tools to beat the returns challenge together. Unify processes and data to a golden return record.
Be Flexible & Scalable
The only 100% open platformto work with your prefered logistics, fulfilment, repair, and asset-recovery partners. Full flexibility, no vendor lock-in.
Leverage new interactions in the customer journey. Bring returned products to life in a new value chain.
Build your returns management process
The modules of the 12Return platform work nicely together in a way you want them to work for you.
Streamline how returns come to you
Frontend customer service solution
Optimize the process how returns come to you. Streamline customer communication and reverse logistics. Improve customer satisfaction and reduce freight spend.
Optimize how you handle returns
Backend operations solution
Optimize the process of receiving and grading returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory write-off.
Accelerate the circular economy
Reverse supply chain ecosystem
Define your reverse supply chain for a customer-centric and circular economy. Integrate all systems and partners into a flexible and scalable reverse supply chain ecosystem.
Select Software With Care
12Return is the leading cloud-based solution to manage product returns. Allow customers to register a return, authorise and ship it to a return center, receive and inspect the returned products, and recover the value of the products in various ways - quickly and easily, flexible and scalable.