Software and services for a connected returns process
12return is a tech-powered returns service for Direct-to-Consumer brands. With 12return, you can connect the frontend and backend returns processes into a unified, integrated business process that is up to the challenges of returns.
Retain customers with frictionless returns
An easy returns process with a local shipping experience that gives peace of mind to your customer.
Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Software for digital returns
You can build an end-to-end returns process on a single platform and integrate it with the systems and services you need to run it.
We have integrated external systems, carrier services, logistics service providers, and other tools to plug & play your returns process.
You can automate the key decisions in the returns process to drive efficiencies for bottom-line results.
You can easily change or extend the dimensions of the returns process with minimal change to the big picture.
Services for physical returns
“The 12Return platform allowed us to completely rethink, reorganize and optimize our return flows. We can now offer a user-friendly solution to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”
"Together with 12return, we took on the challenge of gaining more insight into all return processes – resulting in a one-stop-shop for the entire return process. Tracking statuses, viewing receipts and processing, and fully automated financial processing are now standard. Both the increased service level for the consumer and the extra insight that the software offers have created peace of mind within our organization."
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