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Offer a better customer experience in any channel where customers return products.


Run efficient operations in your in-house or outsourced warehouse.

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A complete returns solution for modern commerce


12Return supports (retail) brands to deal with the challenges of product returns by connecting the customer returns process with in-house or outsourced reverse logistics operations.

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No matter returns are desired or undesired, you need a returns process for two reasons

Customers return products

A return is a customer asking for service. 12Return helps you to streamline the customer experience in any channel where customers return products. You can offer customers a hassle-free returns process and power your support team to manage returns at scale.

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Products are returned

Returned products represent a value that should not get lost. 12Return helps you run efficient operations in your in-house or outsourced warehouse. You can give your operations teams the tools to receive, grade, sort, and replenish returned products to your fulfillment center.

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Leading brands of all sizes trust 12Return for their reverse supply chain



Returns are customer connections after the purchase

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

RMA Portal
Reverse Logistics


Returns are products with redeployment value

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.


Returns are data points about products and customers

A unified returns process delivers a wealth of value insights about customers and products. Your management team can make better decisions to improve the returns process and to prevent or stimulate new returns.

Returns management software

Introducing Return Dock for Logistics Service Providers

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