Customers might want to return a product to you in different phases while using the product. The return event is an opportunity to engage with your customer to offer service and to achieve sales retention.
Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.
Leverage customer communication in the returns process to minimize refunds and maximize exchanges or repurchases.
Reduce the financial and environmental impact of returns by optimizing local reverse logistics and returns processing.
Evolve your returns process to become circular by maximizing the reuse of returned products in any possible way.