Customers can return a product to you in different phases while using the product. When returning to you, customers expect a seamless returns experience with easy shipping, fast refund, and accurate status.
Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.
Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.
No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports your operations team to run efficient operations and to maximize the redeployment of returned products.
A unified returns process delivers a wealth of valuable insights about customers and products. Your management team can make better decisions for your business.