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All-in returns service for your cross-border returns.


Software-as-a-service for your returns process.


Returns software for logistics service providers.

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Smart returns for Direct-to-Consumer brands


With 12Return, you can automate your returns process and use reverse logistics services to save time for things that matter to your business.


Why 12Return Contact Us


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Returns have two dimensions. 12Return connects the dots.


Customers return products

Customers can return a product to you in different phases while using the product. When returning to you, customers expect a seamless returns experience, fast refund, and accurate communication.


Products are returned

Products that are shipped back to you should not travel the world and sit idle in a corner of the warehouse. Returned products should flow seamlessly through the reverse supply chain and not lose their value.

Returns service

A growing platform that is ready to work for you.

Returns from



Carrier services


local and global

Drop-off points


in Europe and North America

Local return hubs


in Europe and North America

Returns are customer connections

Behind every return is a customer who is asking for service. Return Bird supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Returns are valuable products

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. Return Dock supports efficient reverse logistics operations to maximize the redeployment of returned products.

Returns are data points

A unified returns process delivers a wealth of valuable insights about customers and products. Your management team can make better decisions for your business.

Returns management software

You are prepared for Peak Season, great! What about the Returns?

Returns Process Checklist


Have you thought

Let's have a conversation.

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