Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned. Insights that can be used to improve the returns process itself and the business processes that impact the returns process.
The reverse supply chain has many dimensions and returns have multiple data points. Understand the data behind the returns process to initiate fact-based improvements.
Understand the aggregated details of returns to discover return profiles that help you build better return policies and processes.
Understand the return reasons behind returned products to prevent or stimulate future returns. Analyse product data for feedback to your design, manufacturing, procurement, and service teams.
Support agents and operators have access to a personal real-time dashboard with the returns that are relevant for them.
Insights dashboard include pre-defined statistics about the returns process, returns, products, and customers.
Support agents and operators have access to all relevant data about returns that can be downloaded to csv.
The data in 12Return is yours, so we allow you to extract it with a Resource API.
Many of us know the abbreviation RMA but what does it stand for?