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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

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Analyze returns and discover insights for your business

Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned.

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There are many opportunities to discover business improvements from your return process.

Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned. Insights that can be used to improve the returns process itself and the business processes that impact the returns process.

Understand the returns process to initiate improvements

The reverse supply chain has many dimensions and returns have multiple data points. Understand the data behind the returns process to initiate fact-based improvements.

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Understand the details of of all return dimensions

Understand the aggregated details of returns to discover return profiles that help you build better return policies and processes.

Learn from the products that have been returned

Understand the return reasons behind returned products to prevent or stimulate future returns. Analyse product data for feedback to your design, manufacturing, procurement, and service teams.

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Flexibility included!

REAL-TIME DASHBOARD

Support agents and operators have access to a personal real-time dashboard with the returns that are relevant for them.

INSIGHTS DASHBOARDS

Insights dashboard include pre-defined statistics about the returns process, returns, products, and customers.

CSV DATA DOWNLOAD

Support agents and operators have access to all relevant data about returns that can be downloaded to csv.

EXTRACT YOUR DATA

The data in 12Return is yours, so we allow you to extract it with a Resource API.

Data-driven improvements bring bottom-line savings.

Improved customer satisfaction
Reduced Cycle-Time
Improved Labour Efficiency

I want to learn from the data from the returns process!

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Get inspired by our blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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Warehouse management

How should a warehouse management system deal with returns?

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Returns Center Operations

What processes and tools do you need in your returns center operations?

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