--- title: A message from our founder description: A message from our founder Stef de Bont to our customers. --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) About Returns # A message from our founder A message from our founder Stef de Bont to our customers. [Stef de Bont](https://www.12return.com/company/blog/author/stef-de-bont) Aug 9, 2017 --- Dear customer, Today marks an important day in the history of 12Return. Today we have completed the transition to "The new 12Return" that was first released on 5 October 2014. 12Return has been founded with a clear vision in mind: to build the foundation for the Reverse Supply Chain. We started a journey that did not have a clear roadmap yet. Our vision, as a clear spot on the horizon, has been our main guide ever since. As a first step in the journey, we have translated our vision to a proof-of-concept. In this journey, you have given us the trust and input to further develop the proof-of-concept into a sustainable product. In this part of the journey, you have been our new guide. Today we have completed the first part of our journey to complete the transition from proof-of-concept to a sustainable [returns management software](https://www.12return.com/) product. A sustainable product that is complete, robust, flexible, and scalable to support the ongoing development of your Reverse Supply Chain. In this journey we have tried, failed, learned, and improved. Your trust and support have helped us to achieve this important milestone. The sustainable product is the basis for the next part of our journey to further expand the world's leading returns management software solution for a customer-centric and circular economy. In the remaining part of 2017, we will work on 3 major initiatives that will be offered to you end of 2017 / early 2018: 1. Insights: reliable statistics about your returns process 2. ReValue: two solutions to reclaim value from returned products 3. Prevention: a unique solution to prevent future unwanted returns On 20 September 2017, we host the launching version of an annual event: ABOUT RETURNS. You are kindly invited to join us as honored guests. Please visit the [About Returns](https://www.12return.com/company/newsroom/12return-hosts-about-returns-17) page for information and registration. I conclude this message by thanking you. Thank you for your trust, support, inspiration, and patience. Today is an important day because of you. Thank you on behalf of the entire team at 12Return,   Stef de Bont Founder and CEO [About Returns](https://www.12return.com/company/blog/topic/about-returns) ## More from the blog returns management ### [Who to give responsibility for the Return Policy?](https://www.12return.com/company/blog/who-to-give-responsibility-for-the-return-policy) It is an interesting question who in the organization should hold the responsibility for the return policy. Stef de Bont Jun 7, 2017 customer journey ### [Open Source Last Mile Logistics](https://www.12return.com/company/blog/open-source-last-mile-logistics) Direct end-customer commerce involves a direct delivery to the end-customer and this puts a heavy pressure on logistics. Stef de Bont Jun 7, 2017 product returns ### [Where should transition to a Circular Economy start?](https://www.12return.com/company/blog/where-should-transition-to-a-circular-economy-start) This week I attended the first World Circular Economy Forum in Helsinki. The journey has started with 1,500 representatives from over 90 countries Stef de Bont Jun 7, 2017 ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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