CUSTOMER RETURNS EXPERIENCE
Offer customers a better returns experience on any channel they buy from you.
RETURNS MANAGEMENT OPERATIONS
Efficient returns management operations for better redeployment of returned products.
by Editorial Staff, on Jan 5, 2021 3:02:12 PM
When you use Shopify to sell and ship direct-to-consumer, you need to be prepared for returns too.
When customers return to you, they might return for different reasons and expect a different service follow up:
Returning within 14 days after purchase
Returning while using the product
Returning when not using the product anymore
For each Shopify return policy you might want to have a slightly different returns process. You need to make sure your returns tool for Shopify supports this.
Stay informed about what happens at 12Return and in the reverse supply chain.