--- title: What should a return portal do for you? description: Many companies tell us that they need a return portal. There are many return portals out there. See what a return portal should do. image: https://www.12return.com/hubfs/smartmockups_hosted_full.png --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) rma portal # What should a return portal do for you? Many companies tell us that they need a return portal. There are many return portals out there. See what a return portal should do. [Editorial Staff](https://www.12return.com/company/blog/author/editorial-staff) Mar 11, 2020 --- Companies that sell products to their customers need to be prepared for product returns. No matter if you ship to businesses or consumers, returns can occur for different reasons: - The customer has bought a product and doesn't like it - The customer is using a product that has a defect - The customer has stopped using the product and wants to dispose of it B2B, B2C, and D2C companies often tell us [that they need a return portal](https://www.12return.com/return-portal). ## What is a return portal? A return portal is considered to be a piece of software that is available as Software-as-a-Service (SaaS). With that in mind, what exactly is a return portal? We see there are in fact 3 return portals: 1. A return portal that allows customers to create, ship, and track a return 2. A return portal that allows customer service agents to manage returns 3. A return portal allows warehouse operators to receive a return ## Portal for customer returns In most cases, companies are looking for option 1. A tool that allows customers to create, ship, and track a return. In most cases, companies ask for a "Returns Portal" or an "RMA Portal". They need this portal to offer customers a "Returns Center" or "Return Tool". There are many SaaS solutions that offer features like: - Enter an order number - Show the product that has been ordered - Select the products that have been ordered - Download a shipping label The above features often are sufficient to set up a basic returns process. However, many of the existing tools have limitations. We believe the return portal should offer the right features and offer the flexibility to differentiate the returns process. ## This is what a return portal should do: General: - Support the option to design the portal in your brand identity - Support returns from different countries - Support returns for different return policies, such as returns, exchanges, and warranty - Support the option to activate and de-activate return policies per country - Integrate with any order management or commerce systems, such as Magento, [Shopify](https://www.12return.com/shopify-returns), Salesforce, Hybris, and all others - Allow customers to select their preferred language Create a return: - Support the option to add products from multiple orders to a return - Support the option to select products from a product database - Allow customers to add return reasons and service actions - Allow customers to save a return and complete it later Authorize a return: - Support different authorization scenario's, such as manual and automated authorization - Create and authorize a return for your customer Ship a return: - Allow customers to add a specific ship-from address - Support the option to ship to a designated returns warehouse location depending on the ship-from country - Support the option of specific shipping options per ship-from country - Allow customers to select from multiple shipping options - Allow customers to search for a drop-off location - Allow customers to see the specific shipping instructions - Download the shipping label - Download the packing list - Download the shipping invoice Track a return: - Allow customers to select their preferences for email status notifications - Allow customers to contact you - Allow customers to track the status of a return - Allow customers to see an overview of all returns ## You have found your return portal? 12Return supports a hosted portal that meets the requirements of your desired return tool. [Have a look](https://www.12return.com/return-portal) or [see 12Return in action](https://www.12return.com/demo). [rma portal](https://www.12return.com/company/blog/topic/rma-portal) [rma software](https://www.12return.com/company/blog/topic/rma-software) [return tool](https://www.12return.com/company/blog/topic/return-tool) [return portal](https://www.12return.com/company/blog/topic/return-portal) ## More from the blog return policy ### [How to set up a Shopify return policy](https://www.12return.com/company/blog/how-to-set-up-a-shopify-return-policy) For each Shopify return policy you might want to have a slightly different returns process. You need to make sure your Shopify return portal supports... Editorial Staff Jan 5, 2021 rma software ### [A lot needs to happen for a customer RMA](https://www.12return.com/company/blog/a-lot-needs-to-happen-for-a-customer-rma) When you sell and ship products to end customers you need to be prepared for returns. What needs to happen when your customer wants to make a return? Editorial Staff Jan 7, 2019 returns management ### [I sell with Shopify, now I need a returns tool for Shopify.](https://www.12return.com/company/blog/i-sell-with-shopify-how-can-i-manage-global-returns) I sell with Shopify to customers worldwide. I need a returns tool for Shopify. Editorial Staff Jan 5, 2021 ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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