A return is a risk for undesired logistics costs
12return gives logistics managers the software and services to implement cost-effective reverse logistics capabilities in the returns process.
Global returns, local solutions
You can save freight costs with pre-negotiated carrier rates to ship returns to one of our locations or you can use global carrier services with your contracts to ship returns from 149 countries to your warehouse directly.
A growing number of carriers support "print-in-store", meaning your customer does not need to print the return label. Instead, they receive a barcode on their phone. No more hassle for your customer in a paperless returns process.
No more surcharge for oversized packages
Avoid surprises, mistakes, and surcharges for shipping oversized packages. In 12return, you can define your own package types and match the carriers that can ship them.
Reduce freight spent with local carrier services
We have negotiated rates with a large variety of local and global carriers and you are free to use these services. Do you want to use your own carrier contracts? You are free to do so with our software-only plans.
Turn one-size-fits-all into fit for local
When customers contribute to the first-mile shipping, your freight spent will go down. Give your customers a local return experience to motivate them to set the first mile in the returns process.