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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Smooth operator

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Full Stack Returns Platform

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Returns management

Customer Return Journey

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Returns management

Unlock opportunities with new customer interactions

On-line and real-time interaction offers many opportunities for personal service in the returns process.  Customers can create a return and receive an on-demand shipping label in a hosted portal or in your system that is connected to the 12Return API.

Returns management

Control what comes back and how with return profiling

Managing expectations starts with accepting a return and communicating the expected resolution. Returns are authorized automatically or manually. Agents have full control to approve or reject products, add reject reasons and communicate with the customer.

Returns management

Reduce freight spend with automated reverse logistics plans

Returns should be shipped first time right to a designated return center. 12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS and DHL. With a virtual carrier service, you can work with any carrier.

Returns management

Please customers with a fast and reliable resolution

Customers expect the service resolution that has been promised in the return policy. Once a return has been processed, agents can complete resolution with the customer. 12Return automatically updates your ERP system and informs the customer with automated notifications.

Streamline the Customer Return Journey

Engaged customer

Return Center Operations

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Returns management

Reduce delays in the receiving process with all relevant data in one system

Your reverse supply chain has one or multiple return centers. When a return shipment arrives at the designated return center, the products are received and graded to identify the state of the product and to determine the disposition.

Returns management

Turn product into new value to avoid inventory write-off

Product disposition with internal or external partners and vendors can be executed fast and efficient to maximize the recovery of product value.

Run efficient Return Center Operations

Smooth operator

Dimensions

12Return is flexible to scale any dimension of your reverse supply chain.

Channels

You can manage returns from multiple sales channels with a single 12Return account. For each channel you can set up a dedicated customer communication interface with dedicated return policies.

Return Policies

You can define return policies for all returns in all channels. For each return policy you can define a unique experience for the customer return journey and unique routes for logistics.

Carriers

12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from carriers like UPS and DHL. You can automate the planning and executing of each return policy.

Destinations

You can set up one or multiple return center destinations and operate them with 12Return. For each return policy you can define flexible rules that define what products are shipped where.

Automation

12Return automates the key decisions in the returns process.

Return Profiling

Return Profiling automates decisions to authorize a return. You can define smart rules that automate when returns are accepted and against what conditions. 

Dynamic Routing

Dynamic Routing automates logistics planning. You can define smart logistics plans that automate where returns are shipped to and how.

Settlement Planning

Settlement Planning automates the resolution of returns. You can define smart rules that automate how returns are settled with the customer.

Revalue Optimizing

Revalue Optimizing automates the disposition of returned products. You can define product grading rules that automate how returned products should be handled to recover the product value.

Integration

12Return integrates with the systems you already work with.

Commerce Platforms

12Return integrates with your commerce platform to allow customers to create a return and to receive a return shipping label.

Carriers

12Return integrates with carriers like UPS and DHL to support returns from 149 countries with paid and pre-paid drop-off and pickup services.

Warehouse Management Systems

12Return integrates with warehouse management systems to alert about incoming products that have passed the receiving and grading process in 12Return and that can be restocked in the warehouse.

Business Systems

12Return integrates with ERP and Subscription systems to alert the status of a returns for administration in your business system.

Trusted

12Return offers enterprise-grade security you can trust.

Data Security

We ensure the confidentiality and integrity of your data with industry best practices. Our servers are hosted at Tier IV, fully ISO 27001, 27017, 27018, 22301 and 31000 compliant facilities. All locations comply with the global regulations governed by the EU-US Privacy Shield, GDPR, and the Cloud Security Alliance. The whole infrastructure is monitored 24/7 for security alerts and events.

SaaS Continuity

We offer a complete SaaS Continuity Program to secure your business with 12Return. This program covers the continuity of software and data. You can become a beneficiary of this program.

Beautiful brands run their reverse supply chain with 12Return

remarkable
Philips
Somfy
Remarkable has implemented a reverse supply chain for commerce and warranty returns from end-users world-wide.
Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.
Somfy has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Discover

How 12Return can help you manage your returns challenges.

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