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Reverse Supply Chain Platform

12Return orchestrates and automates your returns management process. 12Return streamlines customer returns and reverse logistics operations and provides analytics from a unified returns process.

Returns management

remarkable
Philips
Somfy
Remarkable has implemented a reverse supply chain for commercial and warranty returns from end-users world-wide.
Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.
Somfy has transformed their reverse supply chain for commercial and after-sales returns from dealers and end-users in Europe.

Integrated Services

The 12Return platform offers integrated services for your reverse supply chain.

Returns management

Customer Communication

12Return supports different communication interfaces for customer returns for any reason from any channel.

Returns management

Domestic and Cross-Border Transportation

12Return supports returns from 149 countries with drop-off and pickup services from UPS, DHL or local carriers.

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Return Center Operations

12Return supports reverse logistics operations in your in-sourced facilities, at your preferred 3PL, or in a 12Return managed returns center.

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Product Disposition and Recommerce

12Return supports Return-to-Stock for fulfillment, Return-to-Vendor and Recommerce with external partners and marketplaces.

For all Return Policies

Your business might have multiple use cases that create returns from consumers or businesses. 12Return supports all return policies that are relevant for your business.

Direct-to-Customer

When you sell and ship directly to end-customers you need to be prepared for returns in different phases while the customer is using your product.

Subscription

In the subscription economy you remain owner of the product and you need to deal with returns in case of subscription cancellations and product defects.

After-Sales Service

Customers that use your product expect a reliable service when the product is defect or requires maintenance.

Product Take-Back

In the circular economy you care about your products and customers can return the product when they stop using it.

Product Recall

Recalls are always unexpected and require a fast response to an urgent situation.

Drop Shipment

Drop shipment brings new complexities if customer returns should be shipped to a drop shipment vendor.

Stock Rotations

Stock rotations or retail returns require fast processing to settle financial balances and to make products available for sales again.

Other

Whatever returns you deal with, the 12Return platform has the flexibility to support the return policy.

Flexible and Scalable

12Return is flexible to scale any dimension of your reverse supply chain.

Channels

You can manage returns from multiple sales channels with a single 12Return account. For each customer segment you can set up a dedicated customer communication interface with dedicated return policies.

Return Policies

You can define return policies for all returns in all channels. For each return policy you can define a unique experience for the customer return journey, unique automation rules for authorization, and unique plans for logistics.

Carriers

12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from carriers like UPS and DHL. You can automate the planning and executing of each return policy.

Destinations

You can set up one or multiple return center destinations and operate them with 12Return. For each return policy you can define flexible rules that define what products are shipped where.

Smart Automation

12Return automates the key decisions in the returns process.

Return Profiling

Return Profiling automates decisions to authorize a return. You can define smart rules that automate when returns are accepted and against what conditions. 

Dynamic Routing

Dynamic Routing automates logistics planning. You can define smart logistics plans that automate where returns are shipped to and how.

Settlement Planning

Settlement Planning automates the resolution of returns. You can define smart rules that automate how returns are settled with the customer.

Revalue Optimizing

Revalue Optimizing automates the disposition of returned products. You can define product grading rules that automate how returned products should be handled to recover the product value.

Easy Integration

12Return integrates with the systems you already work with.

Commerce Platforms

12Return integrates with your commerce platform to allow customers to create a return and to receive a return shipping label.

Carriers

12Return integrates with carriers like UPS and DHL to support returns from 149 countries with paid and pre-paid drop-off and pickup services.

Warehouse Management Systems

12Return integrates with warehouse management systems to alert about incoming products that have passed the receiving and grading process in 12Return and that can be restocked in the warehouse.

Business Systems

12Return integrates with ERP and Subscription systems to alert the status of a returns for administration in your business system.

Trusted

12Return offers enterprise-grade security and continuity you can trust.

Data Security

We ensure the confidentiality and integrity of your data with industry best practices. Our servers are hosted at Tier IV, fully ISO 27001, 27017, 27018, 22301 and 31000 compliant facilities. All locations comply with the global regulations governed by the EU-US Privacy Shield, GDPR, and the Cloud Security Alliance. The whole infrastructure is monitored 24/7 for security alerts and events.

SaaS Continuity

We offer a complete SaaS Continuity Program to secure your business with 12Return. This program covers the continuity of software and data. You can become a beneficiary of this program.

Discover

How 12Return can help you manage your returns challenges.

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