The upcoming peak season will be the busiest in history. E-commerce is booming and so will be the shipments to handle, with product returns as the side effect.
Managing customer returns has a serious impact on customer service (NPS) and operations costs. So you need to make sure that your returns process works well.
When you implement a returns process make sure that it is agile to grow with your business. Don't let returns stop your growth.
We hope the Returns Process Checklist gives you tactical tips for implementing a returns process for your cross-border business.