--- title: Connected returns process description: Discover your connected returns process with 12return. image: https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/1.%20Idle.svg --- [![12return transparent 270x63](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12return%20transparent%20270x63.png)](https://www.12return.com) - SOLUTIONS ### [Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer.](https://www.12return.com/retain-customers-with-frictionless-returns) ### [Reduce time for fast refunds and restocking Effective returns processing and product disposition in your own warehouses or at your fulfillment provider.](https://www.12return.com/reduce-time-for-fast-refunds-and-restocking) ### [Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way.](https://www.12return.com/reuse-products-for-a-new-purpose) - PRODUCTS ### [Return initiation Portals for end-customers and support agents to initiate returns for any return policy.](https://www.12return.com/return-portal) ### [Shipping & Tracking Integrated carriers services that can be used with your or our shipping rates.](https://www.12return.com/reverse-logistics) ### [Processing Tools and services for processing returns in your or our locations.](https://www.12return.com/operations) ### [Manage Personal dashboard for support agents and logistics teams to manage returns.](https://www.12return.com/merchant-dashboard) ### [Notifications & Messaging Tools to keep every person and system informed about the status of a return.](https://www.12return.com/notifications-messaging) ### [Data & Insights Tools to discover insights from the data of your returns process.](https://www.12return.com/data-insights) - RESOURCES ### [Program The 12return program has been designed to co-create success in your returns process.](https://www.12return.com/program) ### [Whitepapers Whitepapers and more to get inspired about returns management.](https://www.12return.com/whitepapers) ### [Developer Learn how to integrate with the 12return platform.](https://developer.returnbird.com/) ### [GDPR We take data security serious.](https://www.12return.com/general-data-protection-regulation) - COMPANY ### [Our story On a mission to transform the supply chain to be circular.](https://www.12return.com/our-story) ### [Contact Contact us at any time for a discussion about returns.](https://www.12return.com/contact) ### [Blog Get inspired about returns management.](https://www.12return.com/company/blog) ### [Newsroom Be informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT US](https://www.12return.com/contact) # Discover your connected returns process On the 12return platform, you can connect the 3 dimensions of returns management into a unified, integrated business process, and connect the preferred service partners in (y)our ecosystem. ![1. Idle](https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/1.%20Idle.svg "1. Idle") RETURNS ### Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer. OPERATIONS ### Reduce time for fast refunds and restocking Handle returns in your preferred location or use our local return hubs in Europe and the United States. CIRCULARITY ### Reuse products for a new purpose Restock products for reselling to a new local customer or for reuse in any other way. ### Create (returns) Customers or service agents can easily create returns in the [Return Portal](https://www.12return.com/return-portal), the [Support Desk](https://www.12return.com/merchant-dashboard), a [Marketplace](https://www.12return.com/market-places), or [your system](https://www.12return.com/ecommerce-systems). ### Authorize (returns) Customer service agents can authorize returns manually or with smart automation rules in the [Support Desk](https://www.12return.com/merchant-dashboard). You can easily integrate the Support Desk with [your favorite tools](https://www.12return.com/productivity-tools). ### Ship (returns) 12return puts you in control of [logistics](https://www.12return.com/international-shipping). You can use a large variety of [shipping services](https://www.12return.com/carrier-services) with your contract. Or use local shipping services at discounted rates. ### Receive (operations) The connected returns process continues with [receiving returns](https://www.12return.com/operations) in your warehouse or at your 3PL. You can also use a [local returns address](https://www.12return.com/local-returns-processing) and processing services in Europe and the United States. ### Restock (circularity) The [operations app](https://www.12return.com/operations) supports restocking and reworking to resell or reuse returned products. You can connect to [revalue channels](https://www.12return.com/revalue-channels) to resell returned products or work with a [local fulfillment partner](https://www.12return.com/fulfillment). ### Settle (returns) 12return automates settlement with your customer at any stage in the returns process. Customer support agents can manage settlement in the [Support Desk](https://www.12return.com/merchant-dashboard) with accurate data from the connected returns process. ## See 12return in action [REQUEST A DEMO](https://www.12return.com/demo) 12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns. ### Products - [Return Initiation](https://www.12return.com/return-portal) - [Shipping & Tracking](https://www.12return.com/reverse-logistics) - [Processing](https://www.12return.com/operations) - [Manage](https://www.12return.com/merchant-dashboard) - [Notifications & Messaging](https://www.12return.com/notifications-messaging) - [Data & Insights](https://www.12return.com/data-insights) ### Integrations - [E-commerce systems](https://www.12return.com/ecommerce-systems) - [Marketplaces](https://www.12return.com/market-places) - [Carrier services](https://www.12return.com/carrier-services) - [Productivity tools](https://www.12return.com/productivity-tools) - [Revalue channels](https://www.12return.com/revalue-channels) - [Fulfilment](https://www.12return.com/fulfillment) ### Resources - [Community](https://12return.circle.so/home) - [Program](https://www.12return.com/program) - [Partner program](https://www.12return.com/partner-program) - [Whitepapers](https://www.12return.com/whitepapers) - [GDPR](https://www.12return.com/general-data-protection-regulation) - [Developer](https://developer.12return.com/) ### Company - [Our story](https://www.12return.com/our-story) - [Contact](https://www.12return.com/contact) - [Blog](https://www.12return.com/company/blog) - [Newsroom](https://www.12return.com/company/newsroom) © 2024 12return is part of Shipcloud · All rights reserved · [Privacy Policy](https://www.12return.com/privacy-policy-website) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)