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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

Your return tool that truly supports global returns

There are many return tools out there. However, most of them only work with one commerce system, support just one return policy, and only support domestic returns.

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Global brands, big and small, use 12Return

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Fairphone

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What should a return tool do

Commerce systems

The 12Return Order Connector retrieves all relevant order data from any commerce system to simplify creating a return.

 

Countries

12Return supports shipping from 146 countries and allows you to offer a uniform returns process to any customer, no matter where they are.

Return Policies

12Return allows you to set up different return policies for any reason customers want to return, like returns, exchanges, and warranty.

Integrated with the tools and services for global commerce

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Endless possibilities along the way

Gatekeeping

Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.

Routing

Define smart routing rules to automate shipping from any customer location to a designated returns center.

Shipping

Use your (or our) UPS or DHL account for domestic and international system. 12Return has covered the integrations for you.

Status updates

Define beautiful email templates to automatically send status updates to your customer.

 

Operations

Deploy 12Return in your return centers to streamline operations or connect the 12Return return tool to your existing backend systems.

Insights

Understand where returns come from and why. Unlock valuable insights from unified return data.

Let's have a conversation

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