--- title: Return portal description: Friendly return portal for a digital returns process to remove the friction from the customer return journey and to improve sales retention. image: https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/1.%20Return%20Portal.svg --- [![12return transparent 270x63](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12return%20transparent%20270x63.png)](https://www.12return.com) - SOLUTIONS ### [Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer.](https://www.12return.com/retain-customers-with-frictionless-returns) ### [Reduce time for fast refunds and restocking Effective returns processing and product disposition in your own warehouses or at your fulfillment provider.](https://www.12return.com/reduce-time-for-fast-refunds-and-restocking) ### [Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way.](https://www.12return.com/reuse-products-for-a-new-purpose) - PRODUCTS ### [Return initiation Portals for end-customers and support agents to initiate returns for any return policy.](https://www.12return.com/return-portal) ### [Shipping & Tracking Integrated carriers services that can be used with your or our shipping rates.](https://www.12return.com/reverse-logistics) ### [Processing Tools and services for processing returns in your or our locations.](https://www.12return.com/operations) ### [Manage Personal dashboard for support agents and logistics teams to manage returns.](https://www.12return.com/merchant-dashboard) ### [Notifications & Messaging Tools to keep every person and system informed about the status of a return.](https://www.12return.com/notifications-messaging) ### [Data & Insights Tools to discover insights from the data of your returns process.](https://www.12return.com/data-insights) - RESOURCES ### [Program The 12return program has been designed to co-create success in your returns process.](https://www.12return.com/program) ### [Whitepapers Whitepapers and more to get inspired about returns management.](https://www.12return.com/whitepapers) ### [Developer Learn how to integrate with the 12return platform.](https://developer.returnbird.com/) ### [GDPR We take data security serious.](https://www.12return.com/general-data-protection-regulation) - COMPANY ### [Our story On a mission to transform the supply chain to be circular.](https://www.12return.com/our-story) ### [Contact Contact us at any time for a discussion about returns.](https://www.12return.com/contact) ### [Blog Get inspired about returns management.](https://www.12return.com/company/blog) ### [Newsroom Be informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT US](https://www.12return.com/contact) RETURN INITIATION # Hooray for digital returns Making the switch to a digital returns process may require some adjustments, but it brings many benefits for both you and your customers. A user-friendly return portal simplifies the returns process and provides customers with added peace of mind. [GET DEMO](https://www.12return.com/demo) ![Web_Returns](https://www.12return.com/hubfs/Website%20assets/Illustrations/Software%20and%20services/Web_Returns.png) ## Various channels and return policies, one return solution #### Sales channels Our return portal is simple to integrate with your order management system, giving you the flexibility to set up a returns process for any sales channel. It supports returns from your online store, marketplaces, and B2B channels. #### Return policies You can define different return policies for returns at any stage of the product life cycle. It supports returns, warranty, recall, and end-of-life. RETURN PORTAL ### Self-service returns for your customer With a branded return portal, that can be easily integrated with any system, you can provide your customers with a seamless and personalized return experience, increasing customer satisfaction and loyalty. HEADLESS E-COMMERCE ### Embed returns in your store-front Do you want complete control over the user interface? Our API allows you to create a customized return form, providing the flexibility to ensure a personalized return experience for your customers. CALL CENTER ### Returns tool for your call center A personal dashboard allows customer service agents to easily create returns on behalf of their customers, providing a convenient and efficient service for your customer. ### Benefits Check out some of the benefits of Return Initiation for your returns process. #### A user-friendly online portal for returning items purchased from any sales channel. #### Providing flexible return options for returns, warranty claims, and end-of-life products. #### Offering multiple options for reasons for returns, with no limit on the number of reasons for each policy. #### Encouraging customers to choose store credits or exchanges over refunds to maintain sales. #### Helping customers properly prepare their shipment for smooth (cross-border) shipping. #### Real-time assistance through your preferred communication tool, easily accessible within the return portal. ## All-in-one returns management platform - #### Return Initiation - #### Shipping & Tracking - #### Processing - #### Manage - #### Notifications & Messaging - #### Data & Insights ![Return Initiation](https://www.12return.com/hubfs/Website%20assets/Images/Return%20Initiation%20900x600.jpg) ### Return initiation 12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved. [LEARN MORE](https://www.12return.com/return-portal) [GET DEMO](https://www.12return.com/demo) ![Shipping & Tracking](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1045035817.jpg) ### Shipping & Tracking Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process. [LEARN MORE](https://www.12return.com/reverse-logistics) [GET DEMO](https://www.12return.com/demo) ![Processing](https://www.12return.com/hubfs/Website%20assets/Images/Processing%20900x600.jpg) ### Processing Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business. [LEARN MORE](https://www.12return.com/operations) [GET DEMO](https://www.12return.com/demo) ![Manage](https://www.12return.com/hubfs/Website%20assets/Images/shutterstock_1786572482.jpg) ### Manage A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business. [LEARN MORE](https://www.12return.com/merchant-dashboard) [GET DEMO](https://www.12return.com/demo) ![Notifications & Messaging](https://www.12return.com/hubfs/Website%20assets/Images/Notifications%20900x600.jpg) ### Notifications & Messaging With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties. [LEARN MORE](https://www.12return.com/notifications-messaging) [GET DEMO](https://www.12return.com/demo) ![Data & Insights](https://www.12return.com/hubfs/Website%20assets/Images/Data%20900x600.jpg) ### Data & Insights Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers. [LEARN MORE](https://www.12return.com/data-insights) [GET DEMO](https://www.12return.com/demo) ## Turn returns into a competitive advantage With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns. RETURNS ### Retain customers with frictionless returns An easy returns process with a local shipping experience that gives peace of mind to your customer. [LEARN MORE](https://www.12return.com/platform-overview) OPERATIONS ### Reduce time for fast refunds and restocking Handle returns in your preferred location or use our local return hubs in Europe and the United States. [LEARN MORE](https://www.12return.com/platform-overview) CIRCULARITY ### Reuse products for a new purpose Secure products for reselling to a new local customer or for reuse in any other way. [LEARN MORE](https://www.12return.com/platform-overview) ## See 12return in action [REQUEST A DEMO](https://www.12return.com/demo) 12return is a tech-powered returns service for cross-border commerce. On the 12return platform, you can connect the frontend and backend returns processes into a connected returns process that is up to the challenges of returns. ### Products - [Return Initiation](https://www.12return.com/return-portal) - [Shipping & Tracking](https://www.12return.com/reverse-logistics) - [Processing](https://www.12return.com/operations) - [Manage](https://www.12return.com/merchant-dashboard) - [Notifications & Messaging](https://www.12return.com/notifications-messaging) - [Data & Insights](https://www.12return.com/data-insights) ### Integrations - [E-commerce systems](https://www.12return.com/ecommerce-systems) - [Marketplaces](https://www.12return.com/market-places) - [Carrier services](https://www.12return.com/carrier-services) - [Productivity tools](https://www.12return.com/productivity-tools) - [Revalue channels](https://www.12return.com/revalue-channels) - [Fulfilment](https://www.12return.com/fulfillment) ### Resources - [Community](https://12return.circle.so/home) - [Program](https://www.12return.com/program) - [Partner program](https://www.12return.com/partner-program) - [Whitepapers](https://www.12return.com/whitepapers) - [GDPR](https://www.12return.com/general-data-protection-regulation) - [Developer](https://developer.12return.com/) ### Company - [Our story](https://www.12return.com/our-story) - [Contact](https://www.12return.com/contact) - [Blog](https://www.12return.com/company/blog) - [Newsroom](https://www.12return.com/company/newsroom) © 2024 12return is part of Shipcloud · All rights reserved · [Privacy Policy](https://www.12return.com/privacy-policy-website) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)