Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

What Does RMA Stand For?

What is an RMA? What is an RMA number? What does RMA stand for? RMA explained:

  • RMA stands for Return Merchandise Authorization or Return Material Authorization;
  • An RMA is a formal authorization to return products to the original seller of the products;
  • The RMA authorizes the buyer to return products to the seller;
  • The RMA guarantees the buyer to receive a service from the seller (e.g. a refund) when the products have been received in the agreed condition;
  • An RMA number is a number that represents a shipment of returned products;
  • The RMA number is used for shipping and receiving the products;
  • An RMA can be created when a delivery includes a preprinted return label;
  • An RMA can be created on demand after registration of a return request;
  • An RMA is created in the Returns Authorization process;
  • When the RMA has been submitted,  the customer can ship the return.
  • When the products have been delivered to the seller, the receiving process starts;
  • When the products have been received and checked, the returns settlement process starts to offer the agreed service (e.g. refund, product replacement) to the customer.
  • Many e-commerce systems such as Shopify support the RMA process with external return tools.
ebook

 

Get RMA Checklist