--- title: RMA tracking software description: How can RMA software help tracking RMAs in the reverse supply chain? image: https://www.12return.com/hubfs/Website%20images/Icons/icon_expend_100_ReCommerce.svg --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) returns management # RMA tracking software How can RMA software help tracking RMAs in the reverse supply chain? [Editorial Staff](https://www.12return.com/company/blog/author/editorial-staff) Mar 17, 2018 --- RMA stands for Return Material Authorization. RMAs flow through the returns process and can be tracked throughout the process. Is blockchain the technology for [RMA Software](https://www.12return.com/rma-software) to track returns? ## Tracking RMAs Why should RMAs be tracked? There are 3 main processes in which RMAs can be tracked: 1. return authorization 2. process execution 3. product disposition ## Return Authorization There are several reasons to initiate a return into the reverse supply chain. These reasons can roughly be divided into 2 types: 1. Push: the end-user decides to initiate a return. This happens in e-commerce where consumers return undesired products and in after-sales where users return defective products; 2. Pull: the company decides to initiate a return. This happens in after-sales where companies pull returns for recall and in a circular economy where companies pull end-of-life products that they like to get back. ## Process execution Authorized returns flow through several processes in which tracking can be important: 1. Logistics: products are in-transit when being transported; 2. Operations: products are in the receiving and grading process in a returns center. ## Disposition Disposition: products are in a disposition process when being turned into new value: 1. Repair 2. Refurbishment 3. Remanufacturing 4. Recycling ## Tracking delivers value Tracking of returns with RMA Software can deliver value in different ways. First, it can track customers and products. Second, it can track transactions (RMAs) that combine customers and products. Ask yourself what RMA tracking can offer for your business? Finally, ask yourself what technology is needed to do so? [returns management](https://www.12return.com/company/blog/topic/returns-management) [rma software](https://www.12return.com/company/blog/topic/rma-software) ## More from the blog rma software ### [RMA management software](https://www.12return.com/company/blog/rma-management-software) What is RMA software? RMA software needs to support interaction with the customer in the returns process. Editorial Staff Mar 17, 2018 returns management ### [What is an RMA?](https://www.12return.com/company/blog/what-is-an-rma) Returns Merchandise Authorization (RMA) for product return in the Reverse Supply Chain. Read about RMA and download the RMA checklist. Stef de Bont Jun 28, 2017 returns management ### [RMA database software](https://www.12return.com/company/blog/rma-database-software) RMA database software for unifying processes and data in the reverse supply chain. Editorial Staff Mar 18, 2018 ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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