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SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

NETWORK

Returns software for logistics service providers.

Returns by 12Return

12Return is a tech-powered returns service for Direct-to-Customer brands. Trust us with your returns process. We handle your returns from start to finish and help you to turn the returns process into a valuable asset for your company.

Activate

Drive conversion with the right expectations

Inform customers about your return policy to set the right expectations from the start. 

Engage

Keep your customers delighted and engaged

Give customers a seamless self-service experience and peace of mind when making a return.

Retain

Make customers come back to you

97% of consumers say they’ll buy with you again if they have a positive returns experience.

Revalue

Avoid inventory write-off and become circular

Redeploy products in a new value chain and move towards a sustainable circular business.

We take care of your returns with an all-in service for cross-border returns.

With 12Return, you can use reverse logistics services to save time for things that matter to your business. Our networks in Europe and North America are ready for your returns.

  • Returns from 149 countries
  • Local shipping rates from 25 carriers
  • Delivery to 130,000 drop-off points
  • Returns processing in 16 local return hubs 

You take control of returns with 12Return returns management software.

We have put years of experience in building world-class returns management software. The software powers our all-in returns service for you.

  • Return portal
  • Digital return label
  • Label in box solutions
  • Carrier integrations
  • Merchant dashboard
  • Insights
  • Automation rules
  • Integrations and API
Our software comes for free with the all-in returns service. You can also use it as Software-as-a-Service.
 
Software Only

Customer return experience in all sales channels

Give customers a better returns experience in every sales channel and stay in control of the returns process and its costs. Customers can create, ship, and track returns in a branded return portal that is connected with your Order Management System. You can also connect to our API to initiate returns in your own system.

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Gatekeeping

Simply accept a return by default or review and authorize returns based on its characteristics. Support agents can review and accept returns manually or you can define Return Profiling™ rules for intelligent and automated Returns Material Authorization at scale.

Ship & Track

12Return has been designed with global returns in mind. You can local carrier services for returns from Europe and North America and global services from DHL and UPS with your own carrier contract for other returns. You can define Dynamic Routing™ rules for intelligent and automated logistics at scale.

Carriers

 

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Returns processing

Customers can ship their return to a local return hub where returns can be received, checked, graded, and sorted for consolidated replenishment to your warehouse or any other destination.

Smart refund

Offer customers a fast and accurate refund based on the conditions of the return policy. Our smart Settlement Automation™ algorithm calculates the refund amount based on business rules you can define yourself.

 

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Analytics

We collect a lot of data from a unified returns process and this data is yours. Understand the details of returns to discover return profiles that help you build better return policies and processes.

Take control of returns with 12Return returns management software.

Return Portal
Design your branded return portal to create, ship, and track a return.

Custom URL
The return portal can run under your URL of choice.

Order Connector
The order connector integrates with your system to retrieve the relevant order data to create a return.

Standard integrations
We support standard integrations with Shopify, Magento, WooCommerce, Chargebee, and more.

Multi-channel
You can set up unique portals for different channels, such as B2B and B2C.

Multi-Country
You can accept returns from 149 countries in the world.

Return Policies
Each returns portal contains one or multiple return policies, such as Returns & Exchanges and Warranty.

Chat
You can integrate your favorite Zendesk, Intercom, Helpscout, or another chat tool in the return portal.

Zendesk customer 360
We support native integration with Zendesk for a customer 360 view of all returns.

Marketplaces
We support integration with ChannelEngine for returns from marketplaces like Amazon, Zalando, BOL, and more.

API
You can also connect to our API to initiate returns in your own system.

Return Reasons
For each return policy, you can define unique return reasons.

Flexible data fields
Define additional data fields in the returns portal to ask customers anything you like to know.

Documents and images
Customers can upload documents or images for each product they wish to return.

Gatekeeping
For each return policy, you can define if and how returns are authorized. You can also define rules for non-returnable products.

Return Profiling™
You can define Return Profiling™ rules for intelligent and automated Returns Material Authorization at scale.

Multiple destinations
Define multiple destinations in your reverse supply chain where returns can be shipped to.

Shipping rules
For each return policy and origin country, you can define the destination and carrier services that are available to choose from.

Dynamic Routing™
You can define Dynamic Routing™ rules for intelligent and automated logistics at scale.

Carrier Services
12Return integrates with many carrier services, You can define the available services for each return policy and origin country.

Shipping Options
12Return supports drop-off and pickup services depending on the availability of each carrier.

Pickup
Customers can schedule a pickup without leaving the return portal.

Paperless Returns
12Return creates a digital return label so there is no need to include a return label in the box.

Share costs
Customers can pay for a return label in the returns portal or shipping charges can automatically be deducted from the refund.

Tracking
Customers and support agents can track the status of a return in the returns portal or merchant dashboard.

Label in box
We support integration with Transsmart for label in box solutions for returns from marketplaces like Zalando.

Product grading
Define generic or product-specific grading rules to automate the grading and disposition of products.

Flexible data fields
Define additional data fields for the warehouse operator to register anything you like to know.

Documents and images
Warehouse operators can upload documents or images for each product they receive.

Revalue Optimizing™
You can define Revalue Optimizing™ rules for intelligent and automated product grading and disposition at scale.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Refund rules
For each return policy, you can define Settlement Automation™ rules to automate the calculation of the refund amount.

Status Updates
Customers receive automated status updates with emails in your brand identity that can be sent with your email address.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Insights
The data of returns is yours and can be used to learn from the returns process.

We are ready for your returns!

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