Reduce time for fast refunds and restocking

The operations app is multi-location and multi-client. 

With your subscription, you will receive a free operations app that has been designed for the returns process in your warehouse or at your preferred 3PL. You can use the app for receiving and grading returned products. Each activity automatically updates the return portal and merchant dashboard for full visibility of the status of a return for your customers and customer service agents.

The operations app supports receiving and grading. You can set up multiple grading rules for different product groups. Warehouse operators simply have to answer a few questions to determine the grade of the product. 

The operations app supports 2 types of inventory. AFD (available-for-disposition) holds bad products (B/C/D grade), while AFS (available-for-sales) holds good  (A grade) and reworked products.

12return is not a repair management system in itself but the operations app supports (internal) rework and repair workflows.

The operations app supports a Return-to-Vendor workflow. You can ship assets to an external vendor for repair or any other type of disposition. You can manage work-in-progress at the vendor and receive repaired assets in your inventory.

The operations app supports the use of barcode scanners in all areas of the app.

The operations app can be easily integrated with your Warehouse Management System to pre-alert products that can be restocked into your regular inventory.