Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Reduce time for fast refunds and restocking
“Customers expect a refund or store credit within 7 days after making a return.”
Operations need to support a fast and accurate receiving process to settle the return with your customer. At the same time, operations need to support fast restocking to recover the value of returned products.
Retain customers with frictionless returns
Reuse products for a new purpose
Operations is part of the connected returns process
With 12return, you can connect the frontend and backend returns processes into a unified, integrated business process that is up to the challenges of returns.
Software and services for operations
Make operations part of a connected returns process with 12return software and services.
Warehouse app
You can receive, grade, and rework returned products in your own warehouse or at your preferred fulfilment partner.
Local returns processing
Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.