Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Operations contribute to the connected returns process
Customers expect a refund or store credit within 7 days after making a return. The receiving process confirms the conditions of the product for settlement with the customer.
The receiving and grading process separates the products that can be restocked for resale from the ones that classify for another type of reuse.
Make operations part of the connected returns process
With 12return, you can connect the frontend and backend returns processes into a unified, integrated business process that is up to the challenges of returns.
12return gives operations teams the tools to run effective operations for receiving, reworking, restocking, and reusing returned products.
Local return address
We offer a local returns address and processing services in Europe and the United States.
Can I use 12return for receiving returns?
With your account, you will receive a free warehouse app that has been designed for the returns process in your warehouse or at your preferred 3PL. You can use the app for receiving and grading returned products. Each activity automatically updates the return portal and merchant dashboard for full visibility of the status of a return for your customers and customer service agents.
Can I use 12return for inspecting products?
The warehouse app supports receiving and grading. You can set up multiple grading rules for different product groups. Warehouse operators simply have to answer a few questions to determine the grade of the product.
Can I manage inventory?
The warehouse app supports 2 types of inventory. AFD (available-for-disposition) holds bad products (B/C/D grade), while AFS (available-for-sales) holds good (A grade) and reworked products.
Can I use 12return for repair?
12return is not a repair management system in itself but the warehouse app supports (internal) rework and repair workflows.
Can I use 12return for return-to-vendor?
The warehouse app supports shipping of containers (assets) to external destinations.
Can I ship products?
You can ship products in 2 ways. Products that can be restocked, can be shipped to your warehouse. Products that need any type of disposition, such as repair, can be shipped to an external vendor. In both cases, 12return can send a pre-alert to an external system.
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.