Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

Menu
Free Pack
Buy Now

by Stef de Bont, on Jun 28, 2017 8:48:44 AM

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

Read Story
Topics:returns managementproduct returnsreturn policy

by Stef de Bont, on Jun 7, 2017 9:57:43 PM

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

Read Story
Topics:product returnscircular economy

by Stef de Bont, on Jun 7, 2017 9:53:53 PM

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

Read Story
Topics:returns managementreturn-to-vendor

by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

Read Story
Topics:returns management

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

Read Story
Topics:customer journeyecommercelast-mile

by Stef de Bont, on Jun 7, 2017 9:44:34 PM

The Reverse Supply Chain has been around for years and every company that deals with returns has some kind of process for that. It is an interesting question who in …

Read Story
Topics:returns managementreturn policy

by Stef de Bont, on Jun 7, 2017 9:41:27 PM

Recently there has been a lot of debate about the fact that product returns are far from being sustainable. Many will say that returns are not sustainable at all and …

Read Story
Topics:returns managementproduct returnscircular economy