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by Stef de Bont, on Jun 28, 2017 8:48:44 AM

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

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Topics:returns managementreturn policyproduct returns

by Stef de Bont, on Jun 7, 2017 9:57:43 PM

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

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Topics:circular economyproduct returns

by Stef de Bont, on Jun 7, 2017 9:53:53 PM

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

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Topics:returns managementreturn-to-vendor

by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

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Topics:returns management

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile

by Stef de Bont, on Jun 7, 2017 9:44:34 PM

The Reverse Supply Chain has been around for years and every company that deals with returns has some kind of process for that. It is an interesting question who in …

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Topics:returns managementreturn policy

by Stef de Bont, on Jun 7, 2017 9:41:27 PM

Recently there has been a lot of debate about the fact that product returns are far from being sustainable. Many will say that returns are not sustainable at all and …

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Topics:returns managementproduct returnscircular economy