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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Smooth operator

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12Return Blog / customer journey

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile

by Stef de Bont, on Apr 24, 2017 10:17:26 PM

Dexter Bawbund is a 24 year young man. He just graduated from university and he is making his first career steps at a boutique marketing communication agency. Dexter lives and …

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Topics:returns managementreverse supply chaincustomer journey