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12Return Blog / customer journey

by Stef de Bont, on Dec 24, 2020 12:21:09 PM

At the end of 2020 we like to send you an update about what has happened at 12Return in 2020 and what will happen early 2021. The team at 12Return …

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Topics:customer journey

by Stef de Bont, on Jul 18, 2019 4:31:03 PM

Lately, it has been all over the news. The monster of on-line retail: Returns The first question is if returns really are a monster or just a fact of life …

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Topics:returns managementreverse supply chainreverse logisticscustomer journeyreturn policy

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile

by Stef de Bont, on Apr 24, 2017 10:17:26 PM

Dexter Bawbund is a 24 year young man. He just graduated from university and he is making his first career steps at a boutique marketing communication agency. Dexter lives and …

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Topics:returns managementreverse supply chaincustomer journey