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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

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Topics:returns management

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile

by Stef de Bont, on Jun 7, 2017 9:44:34 PM

The Reverse Supply Chain has been around for years and every company that deals with returns has some kind of process for that. It is an interesting question who in …

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Topics:returns managementreturn policy

by Stef de Bont, on Jun 7, 2017 9:41:27 PM

Recently there has been a lot of debate about the fact that product returns are far from being sustainable. Many will say that returns are not sustainable at all and …

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Topics:returns managementproduct returnscircular economy

by Stef de Bont, on May 28, 2017 9:16:50 PM

Global commerce is undergoing a major change that has not been finished yet. The blue print for selling products to consumers and business customers is far from being redefined and …

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Topics:returns managementtechnology

by Stef de Bont, on Apr 24, 2017 10:17:26 PM

Dexter Bawbund is a 24 year young man. He just graduated from university and he is making his first career steps at a boutique marketing communication agency. Dexter lives and …

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Topics:returns managementreverse supply chaincustomer journey

by Stef de Bont, on Apr 24, 2017 10:11:32 PM

Many branded and retail companies are working their way through the year end peak. Sales, especially on-line, is breaking records again. The customer journey that stretches from “orientation”, via “purchase” …

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Topics:returns managementreverse supply chain

by Stef de Bont, on Apr 20, 2017 5:48:35 PM

Are you ready for the upcoming peak season? Are you ready for a potential increase in returns following the peak? Perhaps this is the moment to prepare your returns process …

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Topics:returns managementreverse supply chainreverse logisticsproduct returns