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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Smooth operator

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by Stef de Bont, on Jun 28, 2017 8:48:44 AM

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

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Topics:returns managementproduct returnsreturn policy

by Stef de Bont, on Jun 7, 2017 9:57:43 PM

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

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Topics:product returnscircular economy

by Stef de Bont, on Jun 7, 2017 9:53:53 PM

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

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Topics:returns managementreturn-to-vendor

by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

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Topics:returns management

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile

by Stef de Bont, on Jun 7, 2017 9:44:34 PM

The Reverse Supply Chain has been around for years and every company that deals with returns has some kind of process for that. It is an interesting question who in …

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Topics:returns managementreturn policy

by Stef de Bont, on Jun 7, 2017 9:41:27 PM

Recently there has been a lot of debate about the fact that product returns are far from being sustainable. Many will say that returns are not sustainable at all and …

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Topics:returns managementproduct returnscircular economy

by Stef de Bont, on May 28, 2017 9:16:50 PM

Global commerce is undergoing a major change that has not been finished yet. The blue print for selling products to consumers and business customers is far from being redefined and …

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Topics:returns managementtechnology

by Stef de Bont, on Apr 24, 2017 10:17:26 PM

Dexter Bawbund is a 24 year young man. He just graduated from university and he is making his first career steps at a boutique marketing communication agency. Dexter lives and …

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Topics:returns managementreverse supply chaincustomer journey

by Stef de Bont, on Apr 24, 2017 10:11:32 PM

Many branded and retail companies are working their way through the year end peak. Sales, especially on-line, is breaking records again. The customer journey that stretches from “orientation”, via “purchase” …

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Topics:returns managementreverse supply chain